Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Google; Kirkland (WA); On-site; USD 141,000 - 205,000; Full time

Benefits offered by this job

Bonus target

Equity

Benefits

Job summary

Google is seeking a Trust and Safety professional to identify and fight abuse and fraud across Google products. You will work globally with engineers and product managers to improve surveillance, enforcement operations, and risk mitigation with urgency.

The role emphasizes policy knowledge, scalable workflows, and cross-functional collaboration to protect users, advertisers, and partners across Google platforms.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Responsibilities

• Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm.
• Drive alignment and strengthen partnership with executive stakeholders across Trust and Safety and other cross-functional teams such as Product, Engineering, Business Development and Legal.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
• Articulate complex policy concepts, delivering persuasive communications for executive audiences.

Skills

Cross-functional collaboration

Communication skills

Analytical thinking

Attention to detail

Presentation skills

Education

Bachelor's degree or equivalent practical experience

Master's or PhD in relevant field

Tools

SQL

Dashboards

Data visualization

Python

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications:

• Master's or PhD in relevant field.
• Education in, or experience with, machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
• Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Sensitive Verticals Google Play Trust and Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm.
• Drive alignment and strengthen partnership with executive stakeholders across T&S and other cross-functional teams such as Product, Engineering, Business Development and Legal.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
• Articulate complex policy concepts, delivering persuasive communications for executive audiences.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.