Associate Principal Analyst, Trust and Safety, Shopping

Google; Sunnyvale (CA); On-site; USD 141,000 - 205,000; Full time

Job summary

Google’s Trust & Safety team protects users and partners across Google products by identifying and addressing safety and integrity challenges. You will work with engineers and product managers globally to fight abuse at Google speed and promote trust in our services.

The role requires analyzing fraud and abuse patterns, developing signals and automation, and delivering impactful solutions. Mentorship and on-call rotation are part of the responsibilities, with exposure to sensitive topics.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Responsibilities

• Ideate and manage high impact projects to increase user safety or improve user experience, with cross-functional stakeholders.
• Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains; drive solutions to completion.
• Mentor and provide guidance to team members.
• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays; may be exposed to sensitive content.

Skills

Data analytics

Trust & Safety

Policy

Cybersecurity

Education

Bachelor's degree or equivalent

Master's or PhD in a relevant field

Tools

SQL

Dashboards

Data transformation

Python

Job description

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications

• Master's or PhD in a relevant field.
• Experience with machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Trust and Safety Shopping team mission: Deliver safe and trustworthy shopping experiences to all users. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Ideate and manage high impact projects which increase user safety or improve user experience, in partnership with cross-functional stakeholders such as Engineering, Product, Legal, Policy, Sales and other Trust & Safety teams.
• Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.
• Mentor and provide guidance to team members.
• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays. This role works with sensitive content or situations and may be exposed to graphic, controversial, and upsetting topics or content.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .