Restaurant Operations Specialist

FoodTec Solutions, Inc.; Needham (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health, dental, and vision insurance

Flexible remote/hybrid work options

Career growth

Mission-driven team

Direct impact on customer outcomes

Job summary

FoodTec Solutions is seeking a Restaurant Operations Specialist with pizza/QSR expertise to onboard restaurant partners, provide ongoing support, and optimize platform usage for better operations and profitability.

Ideal candidates have 3–7+ years in restaurant management, fluency in both operator and tech language, and the ability to work cross-functionally with product, sales, support, and training teams to drive customer success.

Qualifications

• 3-7+ years of restaurant management experience (GM level or higher).
• Experience with POS, KDS, and third-party delivery platforms.
• Strong communicator fluent in operator and tech terminology.

Responsibilities

• Own and manage customer relationships post-sale, ensuring satisfaction and retention.
• Tailor platform usage to each client's operational goals.
• Troubleshoot issues and liaise between customers and product/support teams.
• Monitor account health using data and analytics to identify improvements.
• Provide feedback to internal teams based on customer needs and restaurant workflows.
• Contribute to training content, SOPs, and best practices.
• Advocate for the customer and help shape the product roadmap with an operator's perspective.

Skills

Restaurant management experience

Communication skills

Cross-functional collaboration

Operator and technical fluency

Tools

POS systems

KDS

Delivery platforms

Restaurant apps

Job description

We're Hiring: Restaurant Operations Specialist (Pizza/QSR Expertise)

Location: Remote

Company: FoodTec Solutions

Full-Time | Competitive Compensation | Tech + Restaurant Industry

About Us

At FoodTec Solutions, we build smart technology that powers the next generation of restaurant operations - from order management and delivery integrations to real-time analytics and kitchen automation. Our mission is to help restaurants run faster, smarter, and more profitably.

We're growing fast and looking for an Account Manager / Customer Success Specialist with a restaurant operations background - ideally someone who has worked as a General Manager in pizza or QSR environments - to help our customers succeed with our platform.

The Role: Restaurant Operations Specialist

In this role, you'll be the face of our company to our restaurant partners. You'll ensure a seamless onboarding experience, provide ongoing support and optimization, and be the trusted advisor that helps operators get the most out of our tools. Your real-world operations experience will help clients trust you - and help us continuously improve.

Key Responsibilities

• Own and manage customer relationships post-sale, ensuring high satisfaction and retention
• Understand each client's operational goals and tailor platform usage to meet their needs
• Troubleshoot issues and serve as a key liaison between customers and our product/support teams
• Monitor account health using data and analytics, and proactively identify areas for improvement
• Provide feedback to internal teams based on customer needs and restaurant workflows
• Contribute to the development of training content, SOPs, and best practices
• Advocate for the customer internally and help shape the product roadmap with an operator's point of view

Ideal Background

• 3-7+ years of restaurant management experience (General Manager level or higher) in pizza, QSR, or fast casual
• Deep understanding of day-to-day restaurant operations, labor scheduling, inventory, kitchen workflows, and delivery logistics
• Experience working with POS systems, KDS, third-party delivery platforms (e.g., DoorDash, Uber Eats), and restaurant apps
• Strong communication skills - you can speak "operator" and "tech" fluently
• Comfortable working cross-functionally with tech, sales, support, and training teams
• Passion for innovation in the restaurant industry and improving the lives of frontline teams

What We Offer

• Competitive salary + performance-based bonuses
• Health, dental, and vision insurance
• Flexible remote/hybrid work options
• Career growth in a fast-paced tech company reshaping the restaurant industry
• Work with a mission-driven team of restaurant veterans and tech innovators
• Direct impact on customer outcomes and product development

Use Your Restaurant Expertise to Shape the Future of Foodservice Tech

If you've lived the rush of Friday night pizza service and understand how tech can make or break a shift - we want to hear from you.