Operations Manager: Process Optimization & Automation

ICX Group; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

ICX Group is seeking an Operations Manager to join a growing services organization in Jacksonville, FL. This hands-on role partners with leadership to streamline workflows, implement technology solutions, and drive operational efficiency across the business.

You will evaluate workflows, develop SOPs, and lead process improvement initiatives while managing vendor relationships and business systems. The position emphasizes collaboration with department leaders and delivering measurable operational

Qualifications

• 5+ years of experience in operations, project management, systems implementation, or a related field.
• Proven experience improving processes and developing SOPs.
• Experience managing vendors, business systems, and cross-functional projects.

Responsibilities

• Evaluate workflows and develop SOPs, process maps, and internal controls.
• Lead process improvement, automation, and technology implementation initiatives.
• Manage vendor relationships, contracts, renewals, and service performance.
• Oversee business systems, integrations, training, and user adoption.
• Partner with department leaders to improve communication, accountability, and cross-functional processes.
• Develop operational metrics and support onboarding, office operations, and special projects.

Skills

Operations management

Process improvement

SOP development

Vendor management

Cross-functional collaboration

Project management

Job description

ICX Group is seeking an Operations Manager to join a growing services organization in Jacksonville, FL. This hands-on role partners with leadership to streamline workflows, implement technology solutions, and drive operational efficiency across the business.

You will evaluate workflows, develop SOPs, and lead process improvement initiatives while managing vendor relationships and business systems. The position emphasizes collaboration with department leaders and delivering measurable operational