Senior Analyst, Managed Services & Process Optimization

FIS Management Services LLC; Jacksonville (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

FIS in Jacksonville, FL is seeking a results-oriented professional to lead the development and growth of outsourced business processes, ensuring service delivery and operational support in a hybrid environment.

You will analyze processes, design improvements, onboard new clients, and build strong client relationships while coordinating with Sales, IT, and Legal to meet contracts and business goals.

Qualifications

• Bachelor's degree or equivalent, with relevant experience in managed services or outsourced processes.
• Strong analytical and problem-solving abilities with structured thinking.
• Excellent written and verbal communication for client interactions.
• Experience improving operational performance and efficiency.
• Ability to manage multiple priorities with minimal supervision.
• Experience collaborating with Sales, IT, and Legal teams.

Responsibilities

• Lead the development and growth of outsourced business processes to ensure effective service delivery and operational support.
• Analyze existing operational processes and procedures to identify opportunities for improvement and increased efficiency.
• Recommend and implement process enhancements that align with departmental goals and performance objectives.
• Design and support systems and workflows that streamline and optimize outsourced business processes.
• Partner with Sales, Operations, Information Technology, and other business units to align services with client requirements and business strategies.
• Assist with onboarding new clients and support the successful implementation of managed services.
• Build and maintain strong client relationships, serving as a primary point of contact for service-related questions, issues, and escalations.
• Identify opportunities to improve service quality, operational efficiency, and client satisfaction.
• Collaborate with cross-functional teams to develop and implement process and service enhancements.
• Monitor compliance with contractual obligations and coordinate with Legal and Contract Management teams to address exceptions or concerns.
• Resolve complex operational issues using sound judgment, analytical thinking, and problem-solving skills.
• Provide coaching, guidance, and training to less experienced team members.
• Support departmental initiatives and contribute to the achievement of broader business objectives.

Skills

Analytical skills

Verbal and written communication

Client relationship management

Cross-functional collaboration

Problem solving

Independent work management

Education

Bachelor's degree or equivalent

Job description

FIS in Jacksonville, FL is seeking a results-oriented professional to lead the development and growth of outsourced business processes, ensuring service delivery and operational support in a hybrid environment.

You will analyze processes, design improvements, onboard new clients, and build strong client relationships while coordinating with Sales, IT, and Legal to meet contracts and business goals.