Operations Manager, Plumbing

Apex Service Partners, LLC; Hermantown (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Apex Service Partners, LLC in the Duluth market is seeking a Plumbing Operations Manager to lead and grow our Plumbing department. This role focuses on building high-performing teams, developing people, and creating scalable processes that support long-term growth.

On-site leadership and hands-on guidance are required to drive safety, quality, and customer satisfaction across home services. You will recruit, onboard, coach, and retain top plumbing talent; monitor KPIs; collaborate with sales,

Qualifications

• 3+ years of leadership experience in plumbing/HVAC/construction or similar field service.
• Home services experience preferred but not required.
• Proven track record leading teams, driving accountability and results.
• Experience recruiting, developing and retaining high-performing field teams.
• Strong problem-solving and sound decision-making in fast-paced settings.
• Experience managing metrics and executing process improvements.
• Excellent communication, coaching and team-building skills.
• Familiarity with ServiceTitan or similar field service platforms is a plus.
• On-site hands-on leadership in the Duluth market.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to meet goals and customer service standards.
• Grow the department through recruiting, onboarding, and development of top talent.
• Build a culture centered on accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and executing plans.
• Monitor KPIs to improve revenue, profitability, productivity, and satisfaction.
• Partner with leadership, sales, dispatch, and support to align execution with objectives.
• Ensure quality workmanship, efficient material usage, and timely job completion.
• Conduct ride-alongs and field audits to support development and quality.
• Manage customer escalations and resolve service concerns promptly.
• Drive safety, compliance, permits, and company standards.
• Develop scalable systems and processes to support growth.

Skills

Leadership

Team building

Operations management

Recruiting

Decision making

Communication

Job description

Overview

Passionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.

Key Responsibilities:

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

What You Bring:

• 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth, performance, and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

If you're a leader who enjoys building teams, developing people, improving operations, and driving growth, we'd love to hear from you.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.

Posted Max Pay Rate

USD $120,000.00/Yr.

Posted Min Pay Rate

USD $80,000.00/Yr.