Operations Manager: Luxury Ops & Data-Driven Excellence

IWC Schaffhausen; Miami (FL); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

401(k) with employer match

Paid time off

Job summary

Richemont in the United States (miami area) seeks an Operations Manager to oversee and optimize daily operations, focusing on efficiency, accuracy, and continuous improvement across order processing, logistics, finance processing, and client support. You will coordinate with IT and internal systems, analyze data to drive performance, and maintain strong bilingual communication in English and Spanish.

Bachelor's in Business Administration preferred; luxury experience is a plus.

Qualifications

• 3–5 years of experience in operations/administration or similar role.
• Experience in the luxury sector is advantageous but not required.
• Strong organizational skills with ability to manage multiple tasks and priorities.
• Excellent attention to detail and accuracy, especially in data and financial processing.
• Proficiency with internal systems (order management, CRM, MS Office).
• Strong written and verbal communication in English and Spanish.

Responsibilities

• Accurately enter and process customer orders into the system.
• Process Order Delivery Notes efficiently.
• Monitor and follow up on orders to ensure timely shipping and delivery, including managing Shipping processes.
• Manage product allocation based on availability and demand.
• Conduct finance follow-ups related to orders and accounts, process credits/returns.
• Handle manual credits and adjustments.
• Coordinate with concierge services to ensure a seamless customer experience.
• Address and resolve website requests from end clients and retailers.
• Research product availability for retailers and end clients.
• Manage customer feedback platforms as required.
• Follow up on internal IT tickets and act as liaison for tools like Booster and My Copilot.
• Utilize data and analytics to monitor performance, identify trends, and inform decisions.

Skills

Organizational skills

Attention to detail

Bilingual English/Spanish

Communication skills

Problem-solving

Independent and team work

Education

Bachelor's degree in Business Administration

Tools

Order management systems

CRM

Microsoft Office

Job description

Richemont in the United States (miami area) seeks an Operations Manager to oversee and optimize daily operations, focusing on efficiency, accuracy, and continuous improvement across order processing, logistics, finance processing, and client support. You will coordinate with IT and internal systems, analyze data to drive performance, and maintain strong bilingual communication in English and Spanish.

Bachelor's in Business Administration preferred; luxury experience is a plus.