Operations Leader: Drive Efficiency, Analytics & CX

Brobston Group; Miami (FL); On-site; USD 65,000 - 105,000; Full time

Job summary

Brobston Group in Miami seeks an Operations Manager to oversee daily operations, implement best practices, and drive efficiency within a luxury-focused environment.

You will coordinate orders, manage finance follow-ups, and liaise with IT while using data to identify trends and guide decisions. Fluency in English and Spanish is required, with a Bachelor's degree in Business Administration and 3–5 years of relevant experience preferred.

Qualifications

• 3–5 years of experience in operations or a similar role.
• Bachelor's degree in Business Administration.
• Strong organization, attention to detail, communication, and problem-solving.
• Proficient with order management systems, CRM, and Microsoft Office.
• Fluent in English and Spanish.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Process customer orders and delivery notes, monitor shipping and delivery, and manage product allocation.
• Conduct finance follow-ups and process customer credits, returns, and manual adjustments.
• Coordinate concierge communications, resolve website requests, research product availability, and manage customer feedback platforms.
• Follow up on internal systems issues and liaise with IT to resolve tickets.
• Use data and analytics to monitor performance, identify trends, and inform decisions.

Skills

Organization

Attention to detail

Communication

Problem-solving

English

Spanish

Education

Bachelor's degree in Business Administration

Tools

CRM

Order management systems

Microsoft Office

Job description

Brobston Group in Miami seeks an Operations Manager to oversee daily operations, implement best practices, and drive efficiency within a luxury-focused environment.

You will coordinate orders, manage finance follow-ups, and liaise with IT while using data to identify trends and guide decisions. Fluency in English and Spanish is required, with a Bachelor's degree in Business Administration and 3–5 years of relevant experience preferred.