Operations Manager - Lead High-Impact Fulfillment Teams

Amazon; Richmond (TX); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager in Richmond, TX to lead and develop a team of salaried and hourly staff. You will drive safety, quality, attendance, and performance while guiding productivity through data-driven decisions and Lean improvements.

The role involves coordinating across Frontline and support teams, managing large-scale projects, and ensuring on-time delivery across First, Middle, and Last mile workflows. Requires 3+ years of management and a Bachelor's degree (or equivalent).

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Data-driven decisions

Lean / process improvement

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Operations Manager in Richmond, TX to lead and develop a team of salaried and hourly staff. You will drive safety, quality, attendance, and performance while guiding productivity through data-driven decisions and Lean improvements.

The role involves coordinating across Frontline and support teams, managing large-scale projects, and ensuring on-time delivery across First, Middle, and Last mile workflows. Requires 3+ years of management and a Bachelor's degree (or equivalent).