Operations Manager: Lean, Growth & Impact Leader

Radial Inc.; Brownsburg (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

HSA funded by employer

401K matching

Generous PTO

Educational assistance

Job summary

Radial Inc. is seeking an Operations Manager to lead a dynamic operational team, aligning inbound, pick/pack, and outbound activities with lean principles. You will drive continuous improvement, manage shifts including 2nd and weekend/donut as needed, and supervise development of direct reports while ensuring safety and efficiency.

The role requires strong data analysis, a focus on quality, and collaboration with clients and management to meet KPIs and SLA targets.

Qualifications

• Bachelor’s degree strongly preferred / HS Degree or GED required.
• Lean, Six Sigma or similar process improvement ideologies; Six Sigma certification preferred.
• Minimum of 2+ years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused and the ability to be flexible.
• Strong verbal and written communication skills.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary, including salaried members of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Own lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procedures (SOPs) within the value stream, are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives and advise the director of operations on seasonal labor needs.
• Budget management for value stream.

Skills

LEAN

Six Sigma

Team leadership

Process improvement

Data analysis

Excel

Communication skills

Safety compliance

Education

Bachelor's degree preferred

HS diploma or GED required

Tools

Microsoft Office

Excel

Job description

Radial Inc. is seeking an Operations Manager to lead a dynamic operational team, aligning inbound, pick/pack, and outbound activities with lean principles. You will drive continuous improvement, manage shifts including 2nd and weekend/donut as needed, and supervise development of direct reports while ensuring safety and efficiency.

The role requires strong data analysis, a focus on quality, and collaboration with clients and management to meet KPIs and SLA targets.