Operations Manager - Lead Teams with Data-Driven Impact

Amazon Inc.; Merrillville (IN); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Merrillville, IN is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, driving safety, quality, attendance, and performance.

You will implement productivity plans, use data-driven decisions, and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives while ensuring on-time delivery to customers.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Lead and mentor salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.
• Stand/walk for long hours; lift up to 49 pounds; outdoor/loading environments.

Skills

Leadership

People management

Performance metrics

Lean techniques

Kaizen

Six Sigma

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Bachelor’s or Master’s in Engineering/Operations/Supply Chain

Job description

Amazon.com Services LLC in Merrillville, IN is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, driving safety, quality, attendance, and performance.

You will implement productivity plans, use data-driven decisions, and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives while ensuring on-time delivery to customers.