Operations Manager: Lead Teams, Improve Safety & Delivery

Amazon Inc.; Matteson (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Matteson, IL, is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring safety, quality, attendance and performance while driving productivity through data-driven decisions. You will mentor, load-balance workload, collaborate with Safety, Engineering, HR, and other teams, and manage end-to-end fulfillment workflows across first, middle, and last mile.

The role requires flexibility including weekends/nights.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Skills

Team leadership

Performance management

Project management

Analytical skills

Lean principles

Safety focus

Education

Bachelor's degree or equivalent

2+ years Amazon (blue badge/FTE) experience

Tools

MS Excel

Job description

Amazon.com Services LLC in Matteson, IL, is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring safety, quality, attendance and performance while driving productivity through data-driven decisions. You will mentor, load-balance workload, collaborate with Safety, Engineering, HR, and other teams, and manage end-to-end fulfillment workflows across first, middle, and last mile.

The role requires flexibility including weekends/nights.