Operations Manager: Lead Teams, Improve Delivery

Amazon; Albuquerque (NM); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Albuquerque, NM seeks an Operations Manager to lead and develop a team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive productivity through data-driven decisions and coordinate with Safety, Engineering, and HR to meet customer delivery goals.

This role supports a dynamic fulfillment network across first, middle, and last mile, with opportunities for growth as new sites launch and our customer expectations remain a priority.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

People management

Performance metrics

Lean techniques

Problem solving

Analytical skills

Education

Bachelor's degree or equivalent

Job description

Amazon in Albuquerque, NM seeks an Operations Manager to lead and develop a team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive productivity through data-driven decisions and coordinate with Safety, Engineering, and HR to meet customer delivery goals.

This role supports a dynamic fulfillment network across first, middle, and last mile, with opportunities for growth as new sites launch and our customer expectations remain a priority.