Operations Manager: Lead Teams, Elevate Safety & Delivery

Amazon; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in New York is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive productivity, safety, and quality while delivering on customer delivery promises and site objectives.

The role requires 3+ years of management experience, a Bachelor's degree (or 2+ years at Amazon), and flexibility to work weekends and nights. Strong collaboration with Safety, HR, and engineering teams is essential.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Leadership

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in New York is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across multiple shifts. You will drive productivity, safety, and quality while delivering on customer delivery promises and site objectives.

The role requires 3+ years of management experience, a Bachelor's degree (or 2+ years at Amazon), and flexibility to work weekends and nights. Strong collaboration with Safety, HR, and engineering teams is essential.