Operations Manager - Lead Teams, Drive Efficiency & Safety

Amazon Inc.; Olyphant (Lackawanna County); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Pennsylvania is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality, attendance, and performance while delivering on customer promises across First, Middle, and Last mile operations. You will drive improvements through data‑driven decisions and analytical problem solving.

You will mentor the team, collaborate with Safety, Engineering, Loss Prevention, and HR, and load balance across shifts while handling physically

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Excellent customer service skills and interpersonal abilities.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews and load balancing
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, HR to meet objectives

Skills

Leadership

Performance management

Customer service

Education

Bachelor's degree

Master's degree

Tools

Lean techniques

Kaizen

Six Sigma

Job description

Amazon.com Services LLC in Pennsylvania is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality, attendance, and performance while delivering on customer promises across First, Middle, and Last mile operations. You will drive improvements through data‑driven decisions and analytical problem solving.

You will mentor the team, collaborate with Safety, Engineering, Loss Prevention, and HR, and load balance across shifts while handling physically