Operations Manager: Lead Field Teams & Drive Growth

Terminix; Chantilly (VA); Sur place; USD 57 000 - 92 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) retirement plan

Paid vacation days

Paid sick days

Company holidays

Résumé du poste

Terminix is seeking an Operations Manager in Chantilly, VA to lead a team of service specialists, drive client satisfaction, and partner with the sales team for business development. You will manage scheduling, route efficiency, and performance reporting while traveling within the territory to support field staff.

The role requires 3–5 years in a management role focused on customer service, and a Bachelor's degree is preferred.

Qualifications

• 3–5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Bachelor's degree preferred but not required.

Responsabilités

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Connaissances

Customer service leadership

Verbal & written communication

Team mentoring

Driver's license

Formation

Bachelor's degree (preferred)

Description du poste

Terminix is seeking an Operations Manager in Chantilly, VA to lead a team of service specialists, drive client satisfaction, and partner with the sales team for business development. You will manage scheduling, route efficiency, and performance reporting while traveling within the territory to support field staff.

The role requires 3–5 years in a management role focused on customer service, and a Bachelor's degree is preferred.