Data-Driven Operations Leader

Amazon; Smithfield (NC); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon seeks an Operations Manager in Smithfield, NC. You will lead a mixed team of salaried and hourly staff, drive safety, quality, and performance, and apply data-driven improvements to meet delivery promises. The role requires flexible scheduling including nights and weekends.

You will collaborate with Safety, Engineering, Loss Prevention and HR to meet business objectives, and support a fast-paced fulfillment network across three workflow stages: First mile, Middle mile, and Last mile.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Mentor and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Develop productivity plans through forecast reviews and load balance.

Skills

People management

Performance management

Lean techniques

Problem solving

Communication

Customer service

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Tools

Lean

Kaizen

Six Sigma

Job description

Amazon seeks an Operations Manager in Smithfield, NC. You will lead a mixed team of salaried and hourly staff, drive safety, quality, and performance, and apply data-driven improvements to meet delivery promises. The role requires flexible scheduling including nights and weekends.

You will collaborate with Safety, Engineering, Loss Prevention and HR to meet business objectives, and support a fast-paced fulfillment network across three workflow stages: First mile, Middle mile, and Last mile.