Operations Manager/Front Office Manager

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Vision insurance

Dental insurance

Job summary

Rainmaker Hospitality in Cincinnati seeks a dynamic Hotel Assistant General Manager to lead daily hotel operations, guest experiences, and team performance. You will drive revenue through pricing and promotions while ensuring top-tier service across front desk, housekeeping, maintenance, and F&B functions.

The role emphasizes strong leadership, budgeting, and HR management, with a focus on guest satisfaction, safety, and brand standards. Night audit experience is a plus.

Qualifications

• Proven experience in hospitality management or hotel operations with supervising experience in a fast-paced environment.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work culture.
• Extensive knowledge of hotel management systems, revenue management techniques, and front desk operations.
• Excellent customer service and bilingual/multilingual communication preferred.
• Budgets, human resources management, and guest relations strategies experience.
• Familiarity with resort or hotel environments emphasizing guest satisfaction and operational excellence.
• Ability to handle complex situations professionally using phone etiquette and multi-line systems.
• Night audit procedures experience is highly desirable.

Responsibilities

• Lead the overall operation of the hotel, including front desk, housekeeping, maintenance, and F&B services, ensuring seamless coordination across departments.
• Develop and implement strategies to maximize revenue through pricing, sales initiatives, and promotions.
• Oversee guest relations by ensuring exceptional service standards and resolving issues promptly.
• Supervise staff recruitment, training, performance evaluations, and HR functions to build a motivated team.
• Manage budgeting, financial reporting, and expense control to meet targets while maintaining quality.
• Maintain compliance with safety regulations, hotel policies, and brand standards for guest and staff security.
• Utilize multi-line phone systems and phone etiquette to handle guest inquiries efficiently.
• Promote a welcoming atmosphere by overseeing guest services operations such as reservations and check-in/out.
• Monitor hotel operations during night shifts, including night audit processes to reconcile accounts.
• Cultivate relationships with guests from diverse backgrounds, leveraging multilingual skills when applicable.

Skills

Leadership

Revenue management

Front desk operations

Multilingual communication

Job description

Benefits

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance

Overview

Full job description

We are seeking a dynamic and energetic Hotel Assistant General Manager to lead and oversee all operations at our vibrant hospitality property. In this pivotal role, you will be the driving force behind delivering exceptional guest experiences, managing daily hotel functions, and fostering a positive team environment. Your leadership will ensure the property runs smoothly, efficiently, and profitably while maintaining the highest standards of hospitality. This is an exciting opportunity for a motivated professional passionate about hospitality management and guest service excellence to make a significant impact.

Duties

• Lead the overall operation of the hotel, including front desk, housekeeping, maintenance, and food & beverage services, ensuring seamless coordination across departments.
• Develop and implement strategies to maximize revenue through effective pricing, sales initiatives, and promotional activities.
• Oversee guest relations by ensuring exceptional service standards are met or exceeded, resolving any issues promptly and professionally.
• Supervise staff recruitment, training, performance evaluations, and human resources functions to build a motivated and skilled team.
• Manage budgeting, financial reporting, and expense control to meet financial targets while maintaining quality standards.
• Maintain compliance with safety regulations, hotel policies, and brand standards to ensure a secure environment for guests and staff.
• Utilize multi-line phone systems and phone etiquette skills to handle guest inquiries efficiently while fostering positive interactions.
• Promote a welcoming atmosphere by overseeing guest services operations such as reservations, check-in/out procedures, and concierge services.
• Monitor hotel operations during night shifts when necessary, including night audit processes to reconcile accounts accurately.
• Cultivate strong relationships with guests from diverse backgrounds by leveraging multilingual or bilingual skills when applicable.

Requirements

• Proven experience in hospitality management or hotel operations with supervising experience in a fast-paced environment.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work culture.
• Extensive knowledge of hotel management systems, revenue management techniques, and front desk operations.
• Excellent customer service skills paired with effective communication abilities in multiple languages or bilingual proficiency preferred.
• Demonstrated expertise in budgeting, human resources management, and guest relations strategies.
• Familiarity with resort or hotel environments that emphasize guest satisfaction and operational excellence.
• Ability to handle complex situations with professionalism using phone etiquette and multi-line phone systems effectively.
• Experience in night audit procedures is highly desirable for overseeing overnight financial reconciliations. Join us as our Hotel General Manager to lead an energetic team dedicated to creating memorable experiences for every guest while driving operational success!

Pay: $50,000 to 55,000 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person