Assistant General Manager

Lone Star Lodge; Big Lake (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Housing Provided

Job summary

Lone Star Lodge in Texas is seeking a dynamic Hotel Assistant General Manager to oversee daily operations and ensure exceptional guest experiences. This leadership role requires directing front desk, housekeeping, F&B, maintenance, and other departments, while optimizing service standards and financial performance.

You will manage budgets, implement PMS and reservation systems, lead HR functions, and foster a positive, collaborative team environment with on-site housing included as part of the

Qualifications

• Proven supervisory experience in hospitality or hotel management.
• Strong background in overseeing daily hotel operations with focus on service excellence.
• Experience managing hospitality budgets, financial operations and revenue management.
• Familiarity with PMS and reservation systems; night audit experience a plus.
• Multilingual/bilingual skills are highly desirable for diverse guests.

Responsibilities

• Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Supervise and manage hospitality teams to ensure high guest satisfaction and service standards.
• Implement and monitor PMS and reservation platforms to streamline operations.
• Manage operations budgets, revenue management, cost control and financial reporting.
• Lead HR functions such as staffing, training, evaluations, and compliance with employment laws.
• Maintain guest service standards, handle escalations, and ensure memorable experiences.
• Coordinate night audit procedures and professional multi-line phone system communication.
• Drive revenue growth through sales strategies, upselling, and occupancy optimization.
• Ensure adherence to health and safety regulations and foster a collaborative team environment.

Skills

Supervisory experience

Hotel operations

Customer service excellence

Revenue management

PMS familiarity

Reservation systems

Multilingual communication

HR leadership

Managerial communication

Tools

PMS

Hospitality reservation systems

Job description

We are seeking a dynamic and experienced Hotel Assistant General Manager to join our team, with housing provided as part of the package. In this vital leadership role, you will oversee daily hotel operations, ensuring exceptional guest experiences and smooth management of all departments. Your energetic approach and strong hospitality background will drive team performance, elevate service standards, and optimize operational efficiency. This position offers an exciting opportunity to lead a vibrant hospitality environment while enjoying the benefits of on-site housing.

Responsibilities:

• Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance teams.
• Supervise and manage hospitality teams to ensure high levels of guest satisfaction and adherence to service standards.
• Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline operations.
• Manage hospitality operations budgets, including revenue management, cost control, and financial reporting.
• Lead human resources functions such as staffing, training, performance evaluations, and ensuring compliance with employment laws.
• Maintain hotel guest service standards by overseeing guest relations, handling escalations, and ensuring memorable guest experiences.
• Coordinate night audit procedures and oversee phone etiquette on multi-line phone systems to ensure professional communication.
• Drive revenue growth through effective sales strategies, upselling techniques, and optimizing occupancy rates.
• Ensure adherence to health and safety regulations while fostering a positive team environment focused on leadership and collaboration.

Experience:

• Proven supervisory experience within the hospitality industry or hotel management roles.
• Strong background in overseeing daily hotel operations with a focus on customer service excellence.
• Experience managing hospitality budgets, financial operations, and revenue management strategies.
• Familiarity with property management systems (PMS), hospitality reservation systems, and night audit procedures.
• Multilingual or bilingual skills are highly desirable for effective communication with diverse guests and teams.
• Demonstrated ability to lead hospitality teams, manage human resources functions, and maintain high guest service standards.
• Excellent managerial communication skills combined with a proactive approach to problem-solving in fast-paced environments.

Join us in leading a vibrant hotel operation where your leadership transforms guest experiences while enjoying the comfort of on-site housing. We’re committed to fostering a lively workplace that values energetic leadership, exceptional service delivery, and team success.

Benefits:

• Employee discount.
• Paid time off.
• Housing Provided.

Work Location:

In person.