Hotel Operations Manager

FourPoints Monroeville; Monroeville (Allegheny County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO: 40 hours

Sick Time: 40 hours

Employee Discount

Job summary

FourPoints Monroeville in United States seeks an experienced Hotel Operations Manager to oversee day-to-day hotel operations, ensure brand standards, maximize revenue, improve guest service scores, and foster a positive work environment.

Compensation is $60,000 yearly. Responsibilities include supervising departments, coordinating marketing, developing community relationships, managing inventory and records, staffing, training, scheduling, and handling guest and staff issues with professionalism.

Qualifications

• Previous experience as an Assistant General Manager (AGM) or General Manager (GM).
• A combination of relevant experience and education is acceptable.

Responsibilities

• Oversee the profitable management of the hotel.
• Coordinate marketing and advertising efforts to maximize revenue.
• Develop and maintain community relationships.
• Manage inventory and record-keeping.
• Handle staffing, training, and scheduling for hotel departments.
• Manage guest, employee, and property-related issues in a professional manner.
• Ensure availability to cover shifts in case of emergencies or call-outs.
• Maintain a motivating and team-oriented atmosphere.
• Supervise and coordinate hotel departments to meet high standards of service and quality.
• Ensure positive guest relations and deliver excellent service.
• Maintain and execute marketing and sales programs.
• Actively participate in local business and community affairs.
• Maintain the hotel in compliance with brand standards, laws, and regulations.
• Submit required reports on revenue, expenses, business volume, payroll, and assets.
• Oversee inventory and manage costs for supplies (breakfast, linen, cleaning, utilities).
• Ensure proper employee training, development, motivation, and performance reviews.
• Perform additional duties as assigned.

Job description

Job Summary

We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong leadership abilities, and excellent communication skills. This role involves ensuring the hotel meets brand standards, maximizing revenue, improving guest service scores, and fostering a positive work environment.

Compensation

$60,000 yearly salary

Key Responsibilities

• Oversee the profitable management of the hotel.
• Coordinate marketing and advertising efforts to maximize revenue.
• Develop and maintain community relationships.
• Manage inventory and record-keeping.
• Handle staffing, training, and scheduling for hotel departments.
• Manage guest, employee, and property-related issues in a professional manner.
• Ensure availability to cover shifts in case of emergencies or call-outs.
• Maintain a motivating and team-oriented atmosphere.

Essential Job Functions

• Supervise and coordinate hotel departments to meet high standards of service and quality.
• Ensure positive guest relations and deliver excellent service.
• Maintain and execute marketing and sales programs.
• Actively participate in local business and community affairs.
• Maintain the hotel in compliance with brand standards, laws, and regulations.
• Submit required reports on revenue, expenses, business volume, payroll, and assets.
• Oversee inventory and manage costs for supplies (breakfast, linen, cleaning, utilities).
• Ensure proper employee training, development, motivation, and performance reviews.
• Perform additional duties as assigned.

Experience/Training Required

• Previous experience as an Assistant General Manager (AGM) or General Manager (GM).
• A combination of relevant experience and education is acceptable.

Benefits

• PTO: 40 hours
• Sick Time: 40 hours
• Employee Discount