Operations Manager - Front Desk & Housekeeping

Hyatt Hotels Corporation; New York (NY); Hybrid; USD 72,000 - 78,000; Full time

Job summary

Andaz 5th Avenue in New York City is seeking an operations manager to lead daily Front Office and Housekeeping activities, ensuring a seamless guest experience from arrival to departure. You will oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping, coordinating room readiness and service standards.

The role emphasizes strong guest service, leadership, and the ability to train and develop teams while achieving efficiency and brand standards in a busy hotel environment.

Qualifications

• 2–3 years of progressive hotel experience in Rooms, Front Office or Housekeeping.
• Supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational and problem‑solving skills.
• Proven ability to lead and motivate teams in a fast‑paced hotel environment.
• Strong guest‑service orientation and sound judgment for operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible and hands‑on leadership style.

Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
• Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards.
• Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up.
• Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
• Manage staffing and scheduling based on occupancy, business levels, and operational needs.
• Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
• Partner with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency.
• Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards.
• Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem solving

Team motivation

Education

Hospitality degree

Tools

Hotel systems

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Operations Manager - Front Desk & Housekeeping

Andaz Andaz 5th Avenue US - NY - New York City

Administrative

Entry Level Manager

Full-time

72,000.00 Yearly US Dollar (USD) pay basis

Summary

At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on Operations Manager – Front Office & Housekeeping to lead daily Rooms operations and ensure a seamless guest experience from arrival through departure.

This role oversees Front Office and Housekeeping operations, with a focus on exceptional guest service, room readiness, cleanliness standards, associate development, and operational efficiency.

Key Responsibilities

• Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards.
• Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities.
• Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping.
• Conduct guest room and hotel‑area inspections to maintain cleanliness, presentation, safety, and brand standards.
• Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow‑up.
• Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards.
• Manage staffing and scheduling based on occupancy, business levels, and operational needs.
• Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals.
• Partner closely with Engineering and other hotel departments to resolve room‑related issues and maintain operational efficiency.
• Ensure compliance with hotel policies, safety procedures, guest privacy, cash‑handling requirements, and operational standards.
• Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations.
  

Salary - $72,000 - $78,000

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2–3 years of progressive hotel experience, preferably within Rooms Division, Front Office, or Housekeeping operations.
• Previous supervisory or management experience preferred.
• College degree in Hospitality Management or related field preferred.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Proven ability to lead and motivate teams in a fast‑paced hotel environment.
• Strong guest‑service orientation and sound judgment when resolving operational challenges.
• Proficiency with hotel systems and Microsoft Office.
• Flexible schedule availability based on business needs.
• Positive, visible, and hands‑on leadership style.

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