Housekeeping | Assistant Executive Housekeeper

Hyatt Hotels Corporation; Bellevue (WA); Hybrid; USD 80,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

401(k) & Retirement Savings Plan

Basic Life Insurance

Short Term Disability Insurance

Paid Time Off

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an Assistant Executive Housekeeper to lead our Housekeeping and Laundry operations, ensuring cleanliness, quality, and service excellence. The role partners with Executive Housekeeper to supervise guestrooms, public areas, back-of-house areas, linen and laundry, while developing teams, controlling labor costs, and upholding Hyatt standards.

Strong attention to detail, communication, and a commitment to guest satisfaction are essential;

Qualifications

• Progressive hotel housekeeping or rooms management experience.
• Leadership in housekeeping and laundry operations.
• Strong attention to detail and communication.
• Ability to improve guest satisfaction and cleanliness scores.

Responsibilities

• Lead short- and long-term planning and daily management of Housekeeping and Laundry operations.
• Oversee guestroom, public-area, back-of-house, linen and laundry operations.
• Maintain inspection programs for cleanliness and quality.
• Develop staffing plans to support service standards and colleague satisfaction.
• Manage labor within budgets and goals.
• Promote sustainability in housekeeping and laundry.

Skills

Housekeeping Leadership

Guestroom Standards

Staff Development

Education

Hotel or hospitality degree preferred

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Hyatt Regency Bellevue on Seattle's Eastside

US - WA - Bellevue

Housekeeping/Laundry

Entry Level Manager

Full-time

Yearly US Dollar (USD) pay basis

Summary

Hyatt Regency Bellevue on Seattle's Eastsideis excited to welcome our next Assistant Executive Housekeeper to lead our Housekeeping & Laundry Operations!

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

With its small-town charm and big-city convenience, Bellevue, Washington is a modern oasis with endless activities and cultural attractions sprinkled in. Nine miles from downtown Seattle, Hyatt Regency Bellevue on Seattle's Eastside connects guests to world-class shopping, dining, entertainment, and major corporate headquarters. Visitors will also enjoy the natural beauty, scenery, and abundance of outdoor recreational activities nearby.

The Assistant Executive Housekeeper supports in leading the overall Housekeeping operation, focusing cleanliness, quality, and service delivery of the Housekeeping and Laundry departments. This role works closely with the Executive Housekeeper in overseeing the cleanliness and condition of guestrooms, public areas, back-of-house areas, linen operations, laundry operations, inspections, staffing, labor productivity, supplies, vendor relationships, and colleague development. This position requires strong attention to detail, effective communication, sound business judgment, and the ability to inspire colleagues while maintaining consistently high standards throughout the hotel.

Key priorities include continuing to grow guestroom cleanliness scores, enhancing colleague engagement and overall team satisfaction, effectively managing labor productivity, advancing sustainability practices, and ensuring exceptional quality across guestrooms, public spaces, back-of-house areas, and laundry operations.

Duties include:

• Support the short- and long-term planning and daily management of the hotel’s Housekeeping and Laundry operations.
• Oversee guestroom, public-area, back-of-house, linen, laundry, and related housekeeping operations.
• Support consistent inspection programs for guestrooms, public spaces, back-of-house areas, linen, and laundry operations.
• Continue improving guestroom cleanliness scores and overall hotel cleanliness.
• Maintain high standards for VIP guestrooms, special requests, public spaces, back-of-house areas, and all hotel facilities.
• Work with Housekeeping & Laundry leadership to develop staffing plans that support service standards, operational needs, and colleague satisfaction.
• Effectively manage labor productivity and departmental labor within approved budgets and operational goals.
• Maintain appropriate pars and inventory controls for linens, uniforms, cleaning supplies, and operating equipment.
• Support purchasing and vendor relationships to ensure proper pricing, delivery, quality, and maintenance.
• Promote sustainability practices throughout Housekeeping and Laundry operations.
• Ensure compliance with Hyatt standards, OSHA requirements, ADA considerations, safety procedures, and security policies.
• Partner closely with Front Office, Engineering, Food and Beverage, Sales, Events, and other departments.
• Communicate operational priorities and relevant information to leaders and colleagues in a timely manner.
• Teach colleagues the importance of greeting guests, responding courteously to requests, and delivering caring and attentive service.
• Coach, counsel, recognize, and develop colleagues in alignment with Hyatt service standards and procedures.
• Support a culture that enhances colleague engagement, team satisfaction, accountability, and professional growth.
• Respond to guest concerns and service issues with the goal of effective service recovery and resolution.
• Review guest feedback and cleanliness-related trends to identify opportunities for improvement.
• Support processes that enhance cleanliness, efficiency, sustainability, and the overall guest experience.
• Participate in leadership meetings, training, and property initiatives, as required.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive or finite list of all responsibilities, duties, skills, or requirements.

The annual salary range for this position is $80,170 to $100,800. The anticipated budget for this position is $80,170 to $81,000, and this is the pay range for this position that Hyatt Regency Bellevue reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

As a Hyatt colleague, we have you covered with amazing benefits and perks!

• Medical, after 30 days of employment
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
  • Full-Time Colleagues:
    • 11 days (88 hours) earned for having 0 - 3 years of service
    • 16 days (128 hours) earned for having 4 - 8 years of service
    • 21 days (168 hours) earned for having 9+ years of service
  • (6) Paid Holidays per year
  • (6) Sick Days (earned based on hours worked)
  • Compassionate Leave
  • Jury Duty Leave
• Employee Assistance Program
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Tuition Reimbursement*

*Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

• Progressive hotel Housekeeping or Rooms Management experience, typically with Hyatt.
• Housekeeping and/or Laundry leadership experience
• Strong understanding of guestroom, public-area, back-of-house, linen, and laundry quality standards.
• Ability to improve guest satisfaction and cleanliness scores.
• Ability to develop, coach, motivate, and hold colleagues accountable.
• Ability to build a positive culture and improve colleague engagement and team satisfaction.
• Excitement for sustainability and the ability to implement environmentally responsible operating practices.
• Exceptional attention to detail and commitment to quality.
• Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service-oriented leadership style with professional presentation skills.
• High energy, entrepreneurial spirit, and strong organizational skills.
• Effective communicator with excellent interpersonal and administrative abilities.
• Ability to maintain composure and demonstrate good judgment in difficult or rapidly changing situations.
• Clear, concise written and verbal communication skills in English.
• Strong digital fluency, including the ability to work with complex spreadsheets, presentations, documentation, operational systems, and emerging technologies.
• Knowledge of or interest in using artificial intelligence and other digital tools to improve efficiency, analysis, communication, and decision-making.
• Ability to learn and effectively use new technology and systems.
• Ability to work weekends, holidays, evenings, and variable shifts as required.
• Hotel or hospitality degree preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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