Operations Manager for Home Care Agency

Visiting-Angels; Walnut Creek (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Visiting-Angels in Walnut Creek, CA seeks an energetic Operations Manager to own daily office workflows, caregiver scheduling, staff accountability, and client satisfaction. You will lead the office team, manage real-time schedule changes, and ensure EVV compliance.

Required: 2+ years in operations or supervisory roles in private duty/home care, ability to manage hourly workers and tough conversations, and strong tech fluency with EMR systems (AxisCare, ClearCare/WellSky).

Qualifications

• 2+ years of operations or supervisory experience in private duty home care, senior living, healthcare services, or high-volume service operations (hospitality, retail, field ops).
• Demonstrated ability to manage hourly workers, handle difficult conversations, and enforce policies.
• Strong tech fluency with home care EMRs like AxisCare, ClearCare/WellSky, or similar systems is a major plus.
• Excellent organizational skills and calm under pressure in a fast-paced environment.

Responsibilities

• Daily Office Leadership: Manage day-to-day office operations, caregiver shift allocation, real-time schedule changes, and EVV compliance using our agency management system (AxisCare).
• Team Accountability: Direct and supervise office coordination staff and field caregivers; hold employees accountable to attendance, care plans, and agency service standards.
• Escalation Management: Handle urgent caregiver call-outs, client family inquiries, and field incidents with professionalism and immediate problem-solving.
• Operational Quality & Compliance: Audit caregiver log notes, oversee billing and payroll preparation accuracy, and maintain strict state home care compliance.

Skills

Leadership

Scheduling

EVV compliance

Policy enforcement

Team management

Tools

AxisCare

ClearCare/WellSky

Job description

Pay:

$75,000 - $85,000 / year base salary + Quarterly Performance Bonuses (up to $10,000/year bonus potential)

Job Type:

Full-time (W-2)

About Us:

We are a premier, local private duty home care agency ($2M+ revenue) in the East Bay. We are seeking a high-energy, execution-focused Operations Manager to take full ownership of daily office workflows, caregiver scheduling, staff accountability, and client satisfaction.

Key Responsibilities:

• Daily Office Leadership: Manage day-to-day office operations, caregiver shift allocation, real-time schedule changes, and EVV compliance using our agency management system (AxisCare).
• Team Accountability: Direct and supervise office coordination staff and field caregivers; hold employees accountable to attendance, care plans, and agency service standards.
• Escalation Management: Handle urgent caregiver call-outs, client family inquiries, and field incidents with professionalism and immediate problem-solving.
• Operational Quality & Compliance: Audit caregiver log notes, oversee billing and payroll preparation accuracy, and maintain strict state home care compliance.

Quarterly Performance Bonus Structure:

• Caregiver Retention & Attendance: Meeting caregiver shift fulfillment and low unexcused absence targets.
• EVV & Documentation Compliance: Maintaining high electronic visit verification rates and timely chart audits.
• Client Satisfaction & Retention: Maintaining high client service scores and minimizing service cancellations.

Qualifications:

• 2+ years of operations or supervisory experience in private duty home care, senior living, healthcare services, or high-volume service operations (hospitality, retail, field ops).
• Demonstrated ability to manage hourly workers, handle difficult conversations, and enforce policies.
• Strong tech fluency (experience with home care EMRs like AxisCare, ClearCare/WellSky, or similar systems is a major plus).
• Excellent organizational skills and calm under pressure in a fast-paced environment.