Operations Manager – Home Care Agency

Visiting Angels; Walnut Creek (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Quarterly performance bonus

Job summary

Visiting Angels in Walnut Creek, CA is seeking an Operations Manager to own daily office workflows, caregiver scheduling, staff accountability, and client satisfaction. The role requires hands-on leadership in a fast-paced home care environment.

You will oversee office coordination, ensure EVV/compliance, and drive performance with a quarterly bonus program tied to retention, documentation, and client outcomes.

Qualifications

• 2+ years of operations or supervisory experience in private duty home care, senior living, healthcare services, or high-volume service operations.
• Demonstrated ability to manage hourly workers, handle difficult conversations, and enforce policies.
• Strong tech fluency with home care EMRs like AxisCare, ClearCare/WellSky, or similar systems.
• Excellent organizational skills and calm under pressure in a fast-paced environment.

Responsibilities

• Daily Office Leadership: Manage day-to-day office operations, caregiver shift allocation, real-time schedule changes, and EVV compliance using AxisCare.

Skills

Operations management

Supervisory experience

Team leadership

Policy enforcement

EMR systems

Tools

AxisCare

ClearCare/WellSky

Job description

Pay:

$75,000 - $85,000 / year base salary + Quarterly Performance Bonuses (up to $10,000/year bonus potential)

Job Type:

Full-time (W-2)

About Us:

We are a premier, local private duty home care agency ($2M+ revenue) in the East Bay. We are seeking a high-energy, execution-focused Operations Manager to take full ownership of daily office workflows, caregiver scheduling, staff accountability, and client satisfaction.

Key Responsibilities:

• Daily Office Leadership: Manage day-to-day office operations, caregiver shift allocation, real-time schedule changes, and EVV compliance using our agency management system (AxisCare).




• Team Accountability: Direct and supervise office coordination staff and field caregivers; hold employees accountable to attendance, care plans, and agency service standards.




• Escalation Management: Handle urgent caregiver call-outs, client family inquiries, and field incidents with professionalism and immediate problem-solving.




• Operational Quality & Compliance: Audit caregiver log notes, oversee billing and payroll preparation accuracy, and maintain strict state home care compliance.

Quarterly Performance Bonus Structure:

In addition to base salary, you will earn quarterly performance bonuses based on clear, measurable agency metrics:

• Caregiver Retention & Attendance: Meeting caregiver shift fulfillment and low unexcused absence targets.




• EVV & Documentation Compliance: Maintaining high electronic visit verification rates and timely chart audits.




• Client Satisfaction & Retention: Maintaining high client service scores and minimizing service cancellations.

Qualifications:

• 2+ years of operations or supervisory experience in private duty home care, senior living, healthcare services, or high-volume service operations (hospitality, retail, field ops).




• Demonstrated ability to manage hourly workers, handle difficult conversations, and enforce policies.




• Strong tech fluency (experience with home care EMRs like AxisCare, ClearCare/WellSky, or similar systems is a major plus).




• Excellent organizational skills and calm under pressure in a fast-paced environment.