Operations Manager - Client Services PCS

AccentCare; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending accounts

Health savings accounts

Wellness programs (employee assistance

Calm app access

Employee recognition programs

AccentCare-branded scrubs store credit

Job summary

AccentCare is seeking an Operations Manager for Client Services at the Brooklyn Office. This full-time role oversees Client Care, Patient Care Coordination, and EVV/Finance teams with 24/7 support coverage and ensures seamless scheduling, payroll, and billing processes.

The ideal candidate has a background in home care operations, strong leadership, and a commitment to exceptional service delivery. Local presence in Brooklyn and a Monday–Friday schedule are expected as part of a patient-focused,

Qualifications

• High school diploma or GED.
• Associate’s degree or relevant experience.
• Bachelor’s degree preferred.
• 3-5 years as a coordinator or in Home Care.
• 1-2 years of management experience preferred.

Responsibilities

• Lead and oversee daily operations of the Client Care, Patient Care Coordination, EVV/Finance teams.
• Manage staffing, scheduling, payroll, billing and visit verification.
• Develop on-call schedules to provide 24/7 client support.
• Drive business development and referral relationships to grow the market.
• Ensure exceptional customer service and accurate documentation.
• Oversee EVV and financial operations for regulatory compliance.
• Maintain EMR records and incident tracking.
• Identify trends and implement process improvements.
• Foster a collaborative, high-performing team environment.

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Job description

Overview

Location: Brooklyn Office

Operations Manager, Client Services / Personal Care Services

Location: Brooklyn Office

Position: Operations Manager - Client Services

Position Type: Full-Time

Remote/Virtual Position: No

Salary: $80,000.00 - $90,0000.00 /annual salary

Schedule: Monday - Friday; 9:00am - 5:00pm

Offer Based On Years of Experience

What You Need To Know

Reimagining Your Career in Corporate Healthcare: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Operations Manager You Can Be:

If you meet these qualifications, we would love to meet you:

• High school diploma or GED
• Associate’s degree or relevant experience required
• Bachelor’s degree preferred
• 3-5 years of experience as a coordinator or in the Home Care environment
• 1-2 years of management experience preferred

Responsibilities:

• Lead and oversee daily operations of the Client Care, Patient Care Coordination, and EVV/Finance teams to ensure timely case acceptance, staffing, scheduling, payroll, billing, and visit verification processes.
• Manage team performance and caseload distribution to achieve scheduling, staffing, and fill-rate goals while maintaining high standards of service delivery and documentation accuracy.
• Develop and maintain on-call schedules to provide seamless 24/7 support for clients and care partners.
• Drive business development and referral relationship initiatives to support market growth and expand service opportunities.
• Ensure exceptional customer service by meeting client, care partner, referral source, vendor, and company satisfaction goals.
• Oversee Electronic Visit Verification (EVV) and financial operations to ensure compliance with regulatory standards and organizational requirements.
• Lead issue resolution efforts by addressing client, vendor, and service concerns promptly and professionally.
• Maintain accurate documentation in the electronic medical record (EMR) system, including incident and complaint tracking.
• Monitor trends, identify recurring service issues, and implement proactive training, process improvements, and communication strategies to enhance service quality.
• Foster a collaborative, high-performing team environment focused on delivering outstanding client care and operational excellence.

Our Investment in You: Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.