Operations Manager — Fast-Paced Entertainment Center

Stars and Strikes Family Entertainment Center; Smyrna (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k

Bonuses

Free bowling, laser tag & gameplay

Monthly rewards

Contests

Job summary

Stars and Strikes Family Entertainment Center in Smyrna, TN, seeks an experienced Operations Manager to lead a high-volume, fast-paced venue. You will support the GM/AGM, oversee daily operations across food & beverage, bowling, and arcade, and help deliver an exceptional guest experience.

Responsibilities include hiring, training, scheduling, coaching, and evaluating team members, enforcing standards, driving process improvements, and addressing service issues.

Qualifications

• 1-2 years of management experience.
• Experience in Hospitality and/or Food & Beverage is a plus.
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays.

Responsibilities

• Create an exciting and fun atmosphere to ensure a great experience for our guests and team
• Assist in hiring, training, coaching, developing, scheduling, and evaluating team members
• Adhering to core standards, HR policies, training, safety requirements
• Drive best practices through the organization and leads process improvement
• Address service or customer issues of an operational nature

Skills

Management experience

Hospitality/F&B

Flexible schedule

Job description

Stars and Strikes Family Entertainment Center in Smyrna, TN, seeks an experienced Operations Manager to lead a high-volume, fast-paced venue. You will support the GM/AGM, oversee daily operations across food & beverage, bowling, and arcade, and help deliver an exceptional guest experience.

Responsibilities include hiring, training, scheduling, coaching, and evaluating team members, enforcing standards, driving process improvements, and addressing service issues.