Department Manager (Entry Level)

Stars and Strikes; Smyrna (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k

Bonuses

Free bowling, laser tag & gameplay

Monthly rewards

Contests

Job summary

Stars and Strikes Family Entertainment Center in Smyrna, TN, seeks an experienced Operations Manager to lead a high-volume, fast-paced venue. You will support the GM/AGM, oversee daily operations across food & beverage, bowling, and arcade, and help deliver an exceptional guest experience.

Responsibilities include hiring, training, scheduling, coaching, and evaluating team members, enforcing standards, driving process improvements, and addressing service issues.

Qualifications

• 1-2 years of management experience.
• Experience in Hospitality and/or Food & Beverage is a plus.
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays.

Responsibilities

• Create an exciting and fun atmosphere to ensure a great experience for our guests and team
• Assist in hiring, training, coaching, developing, scheduling, and evaluating team members
• Adhering to core standards, HR policies, training, safety requirements
• Drive best practices through the organization and leads process improvement
• Address service or customer issues of an operational nature

Skills

Management experience

Hospitality/F&B

Flexible schedule

Job description

Stars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center.

Our Operations Manager needs to be a responsible individual who can lead and manage a team while overseeing daily operations over our 3 businesses; food & beverage, bowling, and arcade. As an Operations Manager, you will be responsible for assisting the GM and AGM in staffing and training team members, overseeing operations and guest experience including all areas of service, while ensuring that we deliver an exceptional product.

What we’re looking for:

• 1-2 years of management experience
• Experience in Hospitality and/or Food & Beverage is a plus
• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays

Responsibilities:

• Create an exciting and fun atmosphere to ensure a great experience for our guests and team
• Assist in hiring, training, coaching, developing, scheduling, and evaluating team members
• Adhering to core standards, HR policies, training, safety requirements
• Drive best practices through the organization and leads process improvement
• Address service or customer issues of an operational nature

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We are a family-owned business and consider our team members part of our family
• We encourage team members to continue their training by providing online resources
• We provide opportunities for all team members to give back to the community
• We encourage team members to have fun while they work
• We work together as a team and succeed as a team

Perks We Offer:

• Health & 401k Benefits for Eligible Team Members
• Bonuses
• Free bowling, laser tag & gameplay!
• Monthly rewards
• Company-wide contests

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates forour upcoming hiring events.

Stars and Strikes is an Equal Opportunity Employer.