Fitness Centre Operations Manager

Placements24; Westside (TX); Hybrid; USD 24,000 - 43,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development

Competitive salary

Wellness staff discounts

Job summary

Placements24 is seeking a Fitness Centre Operations Manager to lead a premium facility in Centurion, Gauteng. This hybrid role blends on-site management with strategic remote planning to ensure top-tier member experiences and revenue growth.

You will manage staff, optimize operations, and implement programs aligning with health and wellness goals, while maintaining high service standards.

Qualifications

• Minimum 5 years in fitness centre management or similar health & wellness role.
• Strong leadership and team management skills are essential.
• Understanding of membership sales, personal training, and group fitness programming.
• Excellent customer service and interpersonal communication.
• Financial acumen with budgeting, P&L management & revenue forecasting.
• Knowledge of health and safety regulations for fitness facilities.
• Ability to work flexible hours, including evenings/weekends, in a hybrid model.

Responsibilities

• Oversee daily fitness centre operations, ensuring cleanliness, safety and member satisfaction.
• Recruit, train, and schedule fitness staff including trainers and front desk staff.
• Develop and implement policies to improve efficiency and member experience.
• Manage budgets, expenses, and identify opportunities for revenue growth.
• Ensure compliance with health, safety and regulatory requirements.
• Monitor equipment inventory and arrange maintenance as needed.
• Develop marketing strategies to attract and retain members.
• Handle member inquiries, feedback, and complaints professionally.
• Collaborate with other departments for integrated service delivery.
• Stay updated on industry trends and implement innovative programs.

Skills

Leadership

Team management

Customer service

Budgeting

Health & safety

Fitness software

MS Office

Education

Fitness instruction certification

Business management certification

Tools

Fitness management software

MS Office Suite

Job description

About the Role

Our client, a leading provider in the Leisure & Sports sector, is seeking a dedicated and results-oriented Fitness Centre Operations Manager to oversee their state-of-the-art facility in Centurion, Gauteng, ZA . This hybrid role requires a balance of on-site management and strategic remote planning. You will be responsible for ensuring the seamless day-to-day operation of the fitness centre, managing staff, optimizing member experience, and driving revenue growth. The ideal candidate will possess strong leadership skills, a comprehensive understanding of fitness industry best practices, and proven experience in facility management and customer service. You will play a key role in maintaining a welcoming and high-performing environment, fostering a strong community of health and wellness enthusiasts. This position offers a fantastic opportunity to lead a thriving fitness centre and contribute to the overall success of our client's wellness initiatives.

Key Responsibilities

• Oversee the daily operations of the fitness centre, ensuring high standards of cleanliness, safety, and member satisfaction.
• Manage, train, and schedule fitness staff, including personal trainers, group fitness instructors, and front desk personnel.
• Develop and implement operational policies and procedures to enhance efficiency and member experience.
• Manage budgets, control expenses, and identify opportunities for revenue generation through membership sales, personal training, and class offerings.
• Ensure compliance with all health, safety, and regulatory requirements.
• Monitor inventory of fitness equipment and supplies, arranging for maintenance and repairs as needed.
• Develop and implement marketing and promotional strategies to attract and retain members.
• Handle member inquiries, feedback, and complaints effectively and professionally.
• Collaborate with other departments to ensure integrated service delivery.
• Stay informed about industry trends and implement innovative programs and services to meet member needs.

Requirements

• Minimum of 5 years of experience in fitness centre management or a similar role within the health and wellness industry.
• Proven leadership and team management skills.
• Strong understanding of fitness operations, including membership sales, personal training, and group fitness programming.
• Excellent customer service and interpersonal communication skills.
• Financial acumen, with experience in budgeting, P&L management, and revenue forecasting.
• Knowledge of health and safety regulations pertinent to fitness facilities.
• Ability to work a flexible schedule, including evenings and weekends, and operate effectively in a hybrid work model.
• Relevant certifications in fitness instruction and/or business management are highly desirable.
• Proficiency in fitness management software and MS Office Suite.
• A passion for health, fitness, and creating positive member experiences.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement offering a balance of flexibility and on-site engagement.
• Opportunity to manage and grow a premier fitness facility.
• Access to modern fitness equipment and resources.
• Professional development and training opportunities.
• A dynamic and supportive work environment focused on health and wellness.