Operations Manager | Driver & Service Excellence

Paycom - ATS; West Sacramento (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Temco Logistics in West Sacramento, CA is seeking an Operations Manager to lead day-to-day on-road operations, oversee drivers and technicians, and ensure compliant, timely execution. You will partner with leadership to optimize routes, manage payroll accuracy, and drive a culture of accountability.

The role emphasizes data-driven decision making, staff development, and cross-functional collaboration with the GM, HR, and safety teams to deliver reliable service and excellent employee experiences.

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• A people-first mindset with a passion for teamwork and accountability.

Responsibilities

• Day-to-Day Operations: Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Partner with the Router to optimize routes while staying within DOT regulations.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process.
• Manage driver schedules based on forecasts and hours budgets.
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported, informed, and set up for success.
• Review payroll for accuracy and resolve discrepancies; ensure compliance with check-in procedures, MARS, claims, and documentation.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.
• Order office supplies, uniforms, and parts as needed; oversee inbound/outbound staging from Home Depot locations for seamless dispatch.

Skills

Operational leadership

Multitasking & prioritization

Data-driven decisions

People management

Job description

Temco Logistics in West Sacramento, CA is seeking an Operations Manager to lead day-to-day on-road operations, oversee drivers and technicians, and ensure compliant, timely execution. You will partner with leadership to optimize routes, manage payroll accuracy, and drive a culture of accountability.

The role emphasizes data-driven decision making, staff development, and cross-functional collaboration with the GM, HR, and safety teams to deliver reliable service and excellent employee experiences.