Operations Leader: Logistics & Route Optimization

Temco Logistics LLC; Johnson Place (WV); On-site; USD 65,000 - 95,000; Full time

Job summary

Temco Logistics LLC is seeking an Operations Manager to lead fast-paced daily operations, support drivers and office teams, and ensure service excellence. You willPartner with the General Manager and leadership to optimize routes, manage payroll-related processes, and uphold DOT compliance while driving a strong employee experience.

You will oversee staffing, training, performance reviews, and a culture of accountability, ensuring accurate manifests, check-ins, and timely problem resolution

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• People-first mindset with teamwork and accountability.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Partner with the Router to optimize routes while staying within DOT regulations.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• Train, onboard, and support drivers and technicians so everyone understands the 'why' behind the process.
• Manage driver schedules based on forecasts and hours budgets.
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability.
• Help build a culture where employees feel supported, informed, and set up for success.
• Review payroll for accuracy and resolve discrepancies.
• Ensure full compliance with check-in procedures, MARS cases, claims, and documentation.
• Investigate freight and Sedgwick claims and drive timely resolution.
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting.
• Order office supplies, uniforms, and parts as needed.
• Oversee inbound/outbound staging from Home Depot locations for seamless dispatch.

Skills

Operational leadership

Multitasking

Data-driven decisions

People management

Communication

Job description

Temco Logistics LLC is seeking an Operations Manager to lead fast-paced daily operations, support drivers and office teams, and ensure service excellence. You willPartner with the General Manager and leadership to optimize routes, manage payroll-related processes, and uphold DOT compliance while driving a strong employee experience.

You will oversee staffing, training, performance reviews, and a culture of accountability, ensuring accurate manifests, check-ins, and timely problem resolution