Operations Leader: Logistics, Routes & Team Performance

Paycom - ATS; West Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

Temco Logistics in West Virginia is seeking an Operations Manager to oversee day-to-day operations, support drivers and office teams, and ensure service excellence. You will partner with the GM and leadership to maintain compliant, efficient service.

The role emphasizes people leadership, data-driven decisions, and continuous improvement, with early start times and focus on safe, reliable delivery performance across routes.

Qualifications

• Strong operational leadership experience.
• Proven ability to multitask, prioritize, and problem-solve.
• Comfortable using data and metrics to drive decisions.
• A people-first mindset with a passion for teamwork and accountability.

Responsibilities

• Day-to-Day Operations: Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day.
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions.
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time.
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready.
• People Leadership: Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process.
• Manage driver schedules based on forecasts and hours budgets; conduct performance reviews and collaborate with HR on engagement and accountability.

Skills

Operational leadership

Multitasking & prioritization

Data-driven decision making

People leadership

Job description

Temco Logistics in West Virginia is seeking an Operations Manager to oversee day-to-day operations, support drivers and office teams, and ensure service excellence. You will partner with the GM and leadership to maintain compliant, efficient service.

The role emphasizes people leadership, data-driven decisions, and continuous improvement, with early start times and focus on safe, reliable delivery performance across routes.