Operations Lead - Client Experience & Growth

SP Plus Corporation; Baton Rouge (LA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

SP+ Corporation, a Metropolis company, operates a large network delivering checkout-free parking experiences across North America. The role leads a diverse team, resolves client requests, and ensures efficient operations while driving profitability and proper cash controls.

The position requires budgeting/P&L experience, strong problem-solving, and proficiency with Microsoft Office. It offers benefits and opportunities to impact operations at multiple sites, including the Baton Rouge area.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering customer experience and client satisfaction by solving problems.
• Prior experience developing budgets and P&L reviews is a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by resolving client requests and communicating proactively with clients on how to improve operations.
• Hire, develop, train, and supervise a diverse team to deliver superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development and budget management.
• Identify procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable and payroll.
• Monitor facility maintenance for cleanliness standards.
• Review damage claims and implement safety plans to prevent repeats.
• Ensure compliance with OSHA laws.

Skills

Leadership

Customer experience

Budgeting & P&L

Problem solving

MS Office / computer apps

Tools

Microsoft Office Suite

Internal software

Job description

SP+ Corporation, a Metropolis company, operates a large network delivering checkout-free parking experiences across North America. The role leads a diverse team, resolves client requests, and ensures efficient operations while driving profitability and proper cash controls.

The position requires budgeting/P&L experience, strong problem-solving, and proficiency with Microsoft Office. It offers benefits and opportunities to impact operations at multiple sites, including the Baton Rouge area.