Operations Manager

SP+; Newark (NJ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking an Operations Manager in Newark, NJ to lead a multi-site parking operations team. You will ensure client satisfaction, drive efficiency, and maintain safety and budget controls.

You will hire and develop staff, oversee cash handling, procurement, payroll, and daily accounting tasks, and implement policies to meet OSHA requirements while optimizing profitability.

Qualifications

• Leads, manages, and motivates a diverse team.
• Delivers best possible customer experience and client satisfaction.
• Experience developing budgets and reviewing P&L.
• Ability to react quickly and solve problems.
• Proficient with common software such as Microsoft Office.

Responsibilities

• Deliver on our Promise by resolving client requests efficiently and communicating proactively to improve operations.
• Hire, develop, train, and supervise a diverse team; identify staffing levels to deliver superior experience.
• Ensure proper parking, security, and cash control procedures.
• Maximize profitability through revenue development, marketing, cash controls, expense reviews, and budgeting.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties including accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Review damage claims and implement safety improvement plans.
• Implement policies to ensure OSHA compliance.

Skills

Team leadership

Customer experience

Budgets & P&L

Problem solving

MS Office / Computer skills

Job description

Operations Manager

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requisition ID: 2026-59282

Location: US-NJ-NEWARK

Location Name: 83980 - PRUDENTIAL SHUTTLE SERVICES

Address 2: 87-109 EDISON PLACE

City: NEWARK

State/Province: NJ

Postal Code: 07102

JobLocation_Header: NEWARK NJ United States

Position Type: Full-Time

Category: Parking Operations Management

Responsibilities

What you'll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.


• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.


• Ensure that proper parking, security, and cash control procedures are followed.


• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.


• Identify all procurement and vendor service needs of the location.


• Perform general accounting duties such as accounts payable, payroll, and petty cash.


• Monitor facility maintenance for cleanliness standards.


• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.


• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.


• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.


• Prior experience developing budgets and P&L (Profit and Loss) review a plus.


• Ability to react and problem-solve quickly.


• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

Salary Range: $60,000 per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess, or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-NJ-NEWARK