Operations Manager, Bookkeeping

Layer; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Layer is seeking a Bookkeeping Operations Manager to scale its automated bookkeeping service for thousands of SMBs. You will own day-to-day bookkeeping operations, build scalable processes, and partner with engineering, partnerships, and finance teams.

You’ll triage issues, document SOPs, streamline workflows, and manage our Philippines-based bookkeeping team with a focus on accuracy, speed, and customer satisfaction as we grow.

Formación

• Must be able to learn Layer's bookkeeping processes and policies quickly.
• Ability to work across multiple teams including operations, bookkeeping, partnerships, and engineering.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Comfort with scale; experience in startups is a plus.

Responsabilidades

• Build deep expertise in Layer's bookkeeping processes and systems.
• Triage and investigate customer issues surfaced by the frontline bookkeeping team.
• Document and improve standard operating procedures across the service.
• Identify opportunities to streamline workflows and reduce manual work.
• Manage the Philippines-based bookkeeping team and track SLAs.

Conocimientos

Growth mindset

Generalist

Fast learner

Organized process

Clear communicator

Descripción del empleo

About Layer

Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.

At Layer, we're building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. Our platform allows software companies to quickly launch modern accounting software and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting tools or bookkeepers.

The Role

As a Bookkeeping Operations Manager at Layer, you'll help us scale our bookkeeping business to meet the rapidly growing demand of our customers. You'll manage our automated bookkeeping service that already serves close to a thousand SMBs today and help us scale it to tens of thousands.

We're growing quickly, and our bookkeeping operations need to scale alongside our customer base. We're building a combination of great people, efficient processes, and software automation to deliver a consistently excellent bookkeeping experience for our customers. In this role, you'll be responsible for keeping our day-to-day bookkeeping operations running smoothly while helping build the systems that allow us to operate at a much larger scale.

You'll work closely with our operations, bookkeeping, partnerships, and engineering teams to improve execution, eliminate bottlenecks, and make our team more effective. This is a hands-on role for someone who loves bringing structure to ambiguity, takes ownership of outcomes, and gets satisfaction from making complex operations run better.

Key responsibilities include:

• Build deep expertise in small business bookkeeping processes and Layer's bookkeeping systems.

• Triage and investigate customer issues surfaced by our frontline bookkeeping team.

• Document and improve our standard operating procedures across our bookkeeping service.

• Identify opportunities to streamline workflows, reduce manual work, and increase team efficiency.

• Manage our Philippines-based bookkeeping team. Track performance metrics and SLAs.

Skills & experience

This role will suit strong generalists with a growth mindset. If you're invigorated by the idea of learning quickly, owning results and having a significant impact at a fast growing startup, this role is for you.

We're looking for candidates who are:

• Driven by impact - You consistently see the possibility in what could be. You like seeing the results of your work out in the world. You're energized when surrounded by others that share this ambition.

• Fast Learner - You're eager to become a subject matter expert on Layer's bookkeeping processes & policies

• Organized and structured - You approach problems methodically and systematize your approach into a repeatable, scalable process that doesn't drop important details.

• Biased towards action - You enjoy getting things done and are undeterred by setbacks. You actively seek to understand which problems are most important and you tackle those problems head on.

• Clear communicators - You're an exceptional written and verbal communicator. You can efficiently and empathetically interact with everyone from customers, to teammates, to candidates.

Ideal candidates have 2-5 years of experience in startup operations, investment banking, management consulting, or any role that requires exceptional independent execution.