Client-Facing Bookkeeping & Onboarding Specialist

Layer; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Layer is seeking a Bookkeeping Support Specialist to help small businesses smoothly set up on our bookkeeping service. You will run onboarding calls, assist customers through chat and email, and ensure a positive experience while providing detail-oriented support.

The ideal candidate will have over 2 years in customer-facing roles or bookkeeping, possess strong communication skills, and demonstrate a growth mindset. This is an exciting opportunity to join a company focused on innovative accounting solutions.

Qualifications

• 2+ years of experience in a customer-facing or bookkeeping role.
• Familiarity with small business bookkeeping fundamentals.
• Strong live communication and active listening skills.

Responsibilities

• Run live video onboarding calls with new customers.
• Support customers via chat and email, answering bookkeeping questions.
• Maintain accurate customer notes and status updates.

Skills

Customer-facing experience

Bookkeeping fundamentals

Live communication skills

Written communication skills

Attention to detail

Job description

Layer is seeking a Bookkeeping Support Specialist to help small businesses smoothly set up on our bookkeeping service. You will run onboarding calls, assist customers through chat and email, and ensure a positive experience while providing detail-oriented support.

The ideal candidate will have over 2 years in customer-facing roles or bookkeeping, possess strong communication skills, and demonstrate a growth mindset. This is an exciting opportunity to join a company focused on innovative accounting solutions.