Bookkeeping Operations Lead: Scale SMB Services

Layer; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Layer is seeking a Bookkeeping Operations Manager to scale its automated bookkeeping service for thousands of SMBs. You will own day-to-day bookkeeping operations, build scalable processes, and partner with engineering, partnerships, and finance teams.

You’ll triage issues, document SOPs, streamline workflows, and manage our Philippines-based bookkeeping team with a focus on accuracy, speed, and customer satisfaction as we grow.

Formación

• Must be able to learn Layer's bookkeeping processes and policies quickly.
• Ability to work across multiple teams including operations, bookkeeping, partnerships, and engineering.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Comfort with scale; experience in startups is a plus.

Responsabilidades

• Build deep expertise in Layer's bookkeeping processes and systems.
• Triage and investigate customer issues surfaced by the frontline bookkeeping team.
• Document and improve standard operating procedures across the service.
• Identify opportunities to streamline workflows and reduce manual work.
• Manage the Philippines-based bookkeeping team and track SLAs.

Conocimientos

Growth mindset

Generalist

Fast learner

Organized process

Clear communicator

Descripción del empleo

Layer is seeking a Bookkeeping Operations Manager to scale its automated bookkeeping service for thousands of SMBs. You will own day-to-day bookkeeping operations, build scalable processes, and partner with engineering, partnerships, and finance teams.

You’ll triage issues, document SOPs, streamline workflows, and manage our Philippines-based bookkeeping team with a focus on accuracy, speed, and customer satisfaction as we grow.