Remote Bookkeeping Onboarding & Support Specialist

Rockstar; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Rockstar is looking for a Customer Support Specialist to assist small businesses with their bookkeeping service. The ideal candidate will possess 2+ years of relevant experience and excel in live communication and active listening.

This role involves onboarding new customers, supporting them through chat and email, and maintaining accurate customer notes. If you are passionate about delivering exceptional customer experiences, apply now!

Qualifications

• 2+ years of experience in a customer-facing or bookkeeping role.
• Familiarity with small business bookkeeping fundamentals.
• Strong live communication and active listening skills.

Responsibilities

• Run live video onboarding calls for new customers.
• Support customers via chat and email with bookkeeping questions.
• Maintain accurate customer notes and status updates.

Skills

Customer-facing experience

Bookkeeping knowledge

Live communication skills

Active listening skills

Attention to detail

Job description

Rockstar is looking for a Customer Support Specialist to assist small businesses with their bookkeeping service. The ideal candidate will possess 2+ years of relevant experience and excel in live communication and active listening.

This role involves onboarding new customers, supporting them through chat and email, and maintaining accurate customer notes. If you are passionate about delivering exceptional customer experiences, apply now!