Global Head of AI Delivery & Operations

TaskUs; United States; Remote; USD 156,000 - 234,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs is seeking a Head of Delivery, AI Operations, to ensure top-tier performance in training data collection, annotation, adversarial testing, model evaluation, and AI safety reviews. You will lead global teams and shape product delivery across projects with a focus on Robotics and Physical AI.

The role blends strategic thinking with hands-on operations, requiring experience managing AI services and delivering high-quality outputs in a fast-paced, evolving environment.

Qualifications

• 7+ years of operations leadership in HITL/RLHF/evaluation services.
• Strong knowledge of LLMs, Generative AI workflows, and multi-modal data.
• Proven ability to lead global teams and deliver high-quality AI services.

Responsibilities

• Oversee delivery of AI services including data collection and annotation.
• Lead a global team of Operations Managers to ensure on-time, on-budget delivery.
• Collaborate with Sales Enablement to scope and land client proposals.
• Design protocols for delivery models: FTE, remote, freelance.
• Partner with cross-function teams to advance automation and quality.
• Foster high-performance culture and continuous improvement.
• Drive testing and scaling of processes.

Skills

Operations leadership

HITL RLHF eval

LLMs / Generative AI

Robotics & Physical AI

Global team leadership

Data analysis

Stakeholder communication

Ambiguity management

Job description

TaskUs is seeking a Head of Delivery, AI Operations, to ensure top-tier performance in training data collection, annotation, adversarial testing, model evaluation, and AI safety reviews. You will lead global teams and shape product delivery across projects with a focus on Robotics and Physical AI.

The role blends strategic thinking with hands-on operations, requiring experience managing AI services and delivering high-quality outputs in a fast-paced, evolving environment.