OPERATIONS MANAGER

RZ HR Studio; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

RZ HR Studio is seeking an Operations Manager to own core ecommerce operations, from recruitment and inventory to customer service. This remote, full-time role requires hands-on problem solving and cross-functional collaboration with founders to drive business growth and operational excellence.

You will optimize workflows, develop SOPs, and ensure seamless coordination across departments while maintaining high standards of service and efficiency.

Qualifications

• Hands-on ecommerce operations experience.
• Experience with subscription-based brands.
• Experience in full-cycle recruitment.
• Knowledge of inventory, supply chain, and customer service operations.
• Strong organization and cross-functional communication.
• Proactive, flexible, ownership mindset.
• Willingness to work across Amsterdam/Dubai time zones.

Responsibilities

• Oversee recruitment, candidate sourcing, screening, and hiring for internal roles.
• Oversee inventory tracking, stock replenishment, and supply chain coordination.
• Lead customer service operations, monitor KPIs and SLAs, and handle escalations, chargebacks, and suspicious orders.
• Coordinate invoice processing, payroll, and payment tracking.
• Develop SOPs, onboarding workflows, and internal processes.
• Work closely with founders and team leads to resolve operational challenges.

Skills

Ecommerce operations

Recruiting

Supply chain

Customer service

Cross-functional communication

Ownership mindset

Time zone coordination

Tools

Loop Subscriptions

Job description

Keep eCommerce operations running smoothly — lead people, improve processes, and take ownership of the moving parts behind a growing business.

WHY YOU'LL WANT TO JOIN

• Own key business operations – Oversee recruitment, supply chain, inventory, and customer service.

• Work closely with founders – Have direct involvement in operational decisions and business growth.

• Build better systems – Improve workflows, create SOPs, and make everyday operations more efficient.

• Make a real impact – Take ownership of challenges and help keep the business running smoothly.

We're hiring an Operations Manager for an eCommerce business in our partner network.

We're looking for a hands‑on operator who can manage multiple areas of the business, solve problems independently, and keep people and processes moving.

WHAT YOU'LL DO

• Manage recruitment, candidate sourcing, screening, and hiring for internal roles.

• Oversee inventory tracking, stock replenishment, and supply chain coordination.

• Lead customer service operations, monitor KPIs and SLAs, and handle escalations, chargebacks, and suspicious orders.

• Coordinate invoice processing, payroll, and payment tracking.

• Develop SOPs, onboarding workflows, and internal processes.

• Work closely with founders and team leads to resolve operational challenges.

WHO WE'RE LOOKING FOR

• Hands‑on experience in eCommerce operations, preferably with subscription‑based brands.

• Familiarity with subscription tools such as Loop Subscriptions.

• Experience managing full-cycle recruitment and hiring.

• Knowledge of inventory, supply chain, and customer service operations.

• Strong organizational and cross‑functional communication skills.

• A proactive, flexible, and resourceful mindset with a strong sense of ownership.

• Willingness to work with Amsterdam/Dubai time zones.

IMPORTANT NOTE

This is a full-time, remote opportunity. Candidates must be comfortable coordinating with teams across different time zones, particularly Amsterdam and Dubai.

If you're someone who takes initiative, figures things out, and enjoys building better operations, we'd love to hear from you!