Operations Manager, Logistics and Ecommerce (1367)

Watches of Switzerland Group PLC; Florida; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life & Disability

Training & development

Career growth

Staff purchase discounts

Job summary

Watches of Switzerland Group PLC is seeking a Logistics and Ecommerce Operations Manager to drive logistics and operational strategies that support retail and ecommerce growth across our brands. You will oversee logistics operations, fraud prevention, and carrier partnerships while leading teams to deliver exceptional customer experiences across all ecommerce storefronts.

Flexibility to meet business needs and occasional non-standard hours are expected as part of delivering a best-in-class

Qualifications

• 5+ years of experience in logistics and ecommerce.
• Experience in sales order management and fraud prevention.
• Proven ability to drive process improvements and operational efficiency.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Experience with SAP, Shopify, and fraud protection platforms.

Responsibilities

• Develop and execute logistics and operational strategies to support retail and ecommerce growth.
• Oversee logistics operations, fraud prevention, and carrier partnerships.
• Lead performing teams, drive operational excellence, and deliver a best-in-class customer experience across all ecommerce store fronts.

Skills

Logistics & ecommerce management

Leadership

Analytics

Process improvement

Fraud prevention

Tools

SAP

Shopify

Job description

Job Purpose

The Logistics and Ecommerce Operations Manager is responsible for developing and executing logistics and operational strategies that support retail and ecommerce growth. This role oversees logistics operations, fraud prevention, and carrier partnerships, while leading performing teams, driving operational excellence, and delivering a best-in-class customer experience across all ecommerce store fronts.

Flexibility to support business needs is expected, including occasional meetings or activities outside of standard business hours when required.

Qualifications And Experience

• 5+ years of experience in logistics and ecommerce.
• Experience in sales order management and fraud prevention.
• Proven ability to drive process improvements and operational efficiency.
• Strong analytical, problem-solving, organizational, and leadership skills.
• Experience with SAP, Shopify, and fraud protection platforms.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.