Operations Manager

SMG - Service Management Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you will lead exciting online market research projects and manage vibrant online communities. This role focuses on seamless project delivery, optimizing processes, and collaborating with diverse teams to achieve client success. With a remote-first culture, unlimited PTO, and a values-driven environment, this innovative firm fosters growth and inclusivity. If you're passionate about technology and community management, this is your chance to make a significant impact in a dynamic team dedicated to excellence.

Benefits

Unlimited PTO

Remote work flexibility

Tech provided

Fun workplace environment

Qualifications

• Bachelor’s degree in business administration or related field.
• Highly numerate with analytical background and strong reporting skills.

Responsibilities

• Plan and manage online market research projects and online communities.
• Proactively communicate with clients and ensure project delivery within budget.
• Identify opportunities to streamline processes and optimize efficiency.

Skills

Analytical Skills

Project Management

Digital Marketing

Communication Skills

Customer Insights

Education

Bachelor’s degree in Business Administration

Equivalent experience in related field

Tools

Microsoft Office Suite

Job description

Operations Manager

Are you ready to join an exciting tech scale-up and make a significant impact on our cutting-edge projects? We are seeking a talented and experienced Operations Manager to join our dynamic team.

SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. With our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy.

We offer our talent:

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each employee. Our teams are composed of smart, talented, curious people who love a good challenge.
• Values driven culture where we connect, collaborate & co-create.
• Remote first company (fully remote)
• Unlimited PTO
• Tech provided

Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

What you can expect in this role:

As an Operations Manager you will play a vital role in planning and delivering online market research projects and managing our online communities. You will be at the center of action, taking ownership of project processes from start to end. Your focus will be on ensuring seamless project delivery, monitoring progress within budget and timelines, and finding ways to optimize current processes for increased efficiency. Additionally, you will collaborate with different teams, coordinate project aspects, and communicate proactively with clients, updating them on project status, timelines, and deliverables. You'll also be responsible for managing online communities, writing content, and developing personalized recruitment plans to meet client needs and KPIs.

• Plan and manage the seamless delivery of a range of online market research projects, including building surveys, monitoring responses, and quality checking data sets.
• Keep track of project progress, ensuring projects are delivered within budget and timelines.
• Identify opportunities to streamline process flows and implement efficiencies.
• Collaborate with different teams to coordinate project aspects and ensure effective project execution.
• Proactively communicate with clients, taking a key role in status meetings and updating them on project status and deliverables.
• Manage online communities and create engaging content to foster interaction and growth.
• Develop personalized recruitment plans based on client needs and budgets for various participant types.
• Oversee the customer onboarding journey and execute recruitment methods to meet client KPIs, SLAs, and project fulfilment.
• Show a keen interest in tech/product and community management, with a desire to build a career in this line of work.

What you’ll need to succeed:

• Bachelor’s degree in business administration, Finance, Economics, or any other related business field. An equivalent of the same in working experience is also acceptable for the position.
• Highly numerate with an analytical background and a good understanding of customer and marketing/digital principles, along with strong business reporting skills.
• Proficiency in Microsoft Office, including MSWord, MSExcel, and PowerPoint.
• Knowledge/Experience in Digital Marketing will be an added advantage.
• Fluent in English (written and verbal), and fluency in other languages will be a plus.
• Technical background will be an added advantage, demonstrating familiarity with technology and its application.
• Previous experience working with Consumer Product Goods Companies / FMCG companies is an advantage.

About Bulbshare:

To learn more about Bulbshare, visit https://bulbshare.com.