Operations Manager

Kimpton Hotels & Restaurants; Portland (OR); On-site; USD 93,000 - 132,000; Full time

Job summary

A leading hospitality company is seeking an Operations Manager to enhance guest experiences and manage Front Office and Housekeeping operations. The role involves leading a dedicated team, ensuring high service standards, and fostering a positive work culture. Ideal candidates will have management experience in hospitality, strong communication skills, and the ability to handle challenging situations professionally.

Qualifications

• Minimum of 3 years' management experience in hospitality or similar industry.
• Ability to diplomatically deal with difficult situations and people.

Responsibilities

• Lead all Front Office and Housekeeping operations.
• Ensure training of all employees working in your assigned department(s).
• Collaborate with management to implement company standards.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

Opera

Job description

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Summary

As the Operations Manager you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). Your goal will be to maximize the performance of the hotel by providing the highest possible quality of guest service and product by cultivating a positive culture for all employees and by delivering remarkable financial returns to investors. In addition, you'll ensure employees feel the heartfelt Kimpton care through implementing fun programs and activities while also focusing on employee development.

• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to social media sites.
• Assist with scheduling for all areas of Housekeeping and Front Office operations.
• Collaborate with the General Manager and/or Assistant General Manager to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in your assigned department(s).
• Mentor, counsel, and discipline all the shift employees along with the department head.
• Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.
  
  

OPERATIONS MANAGER

Summary

As the Operations Manager you'll be responsible for providing quality guest service within the guidelines specified by hotel management. You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). Your goal will be to maximize the performance of the hotel by providing the highest possible quality of guest service and product by cultivating a positive culture for all employees and by delivering remarkable financial returns to investors. In addition, you'll ensure employees feel the heartfelt Kimpton care through implementing fun programs and activities while also focusing on employee development.

Essential Duties And Responsibilities

• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to social media sites.
• Assist with scheduling for all areas of Housekeeping and Front Office operations.
• Collaborate with the General Manager and/or Assistant General Manager to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in your assigned department(s).
• Mentor, counsel, and discipline all the shift employees along with the department head.
• Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager.
  
  

Specific Experience We're Seeking

• Minimum of 3 years' management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends and holidays.
  
  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Minimum 3 years management experience in hospitality or similar industry. Bachelor's degree is preferred.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to reach, use a keyboard, dial, sit, stand, walk, see, hear, write, and speak. The employee is frequently required to bend, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), and finger (picking, pinching, fine manipulation). The employee is occasionally required to crouch, kneel, climb ladders and stairs, and balance. The employee is minimally required to squat, twist, stretch, and collate/file. The employee is frequently required to lift and/or move 10-50lbs and is minimally required to move up to 75lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, verbal and written communication, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math skills and give presentations.

Work Environment: While performing the duties of this job, the employee may be continuously exposed to noise, and occasionally exposed to heat, odor, fumes, dampness, dirt, oil, grease, vibrations, and use of tools/equipment.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Hospitality

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