Senior Manager Operations

Netwrix Corporation; Pennsylvania; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in data security is seeking a Customer Experience Strategist to enhance customer success and drive operational excellence. The role involves collaboration across departments, managing large-scale projects, and leveraging data insights to support business decisions. Ideal candidates will have extensive experience in finance or operations within the SaaS industry, strong analytical skills, and proficiency in CRM tools. Join a dynamic team dedicated to innovation and customer satisfaction.

Benefits

Continuous Learning and Development Opportunities

Team-Oriented, Collaborative, and Innovative Work Environment

Opportunities for Career Growth and Advancement

Qualifications

• 8+ years experience in Finance, Operations, or related function.
• 8+ years SalesForce or comparable CRM experience.

Responsibilities

• Drive execution of Customer Experience strategies and analytics.
• Prepare reporting on post-sales metrics for an executive audience.

Skills

Data Analysis

Customer Success

Project Management

Collaboration

Education

Bachelor’s degree or higher

Tools

SalesForce

Excel

Job description

At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

Position Overview

This role will drive execution of Customer Experience strategies, best practices, analytics, and strategic programs. Partnering with CX and cross-functional leaders, this role will use data & insights to support business steering decisions to advance Netwrix’s objectives and value realization for its customers.

Responsibilities

• Partner with Customer Experience leaders and teams to drive excellent outcomes for Netwrix and its customers. Work cross-functionally with Sales Ops, Finance, Legal, and Product to streamline processes and tools. Own large-scale, transformational projects that could span months and involve technology vendors, development teams, field enablement.
• Prepare reporting on post-sales metrics including renewal rates, churn, uplift, and logo retention for an executive audience. Capabilities must include ability to interpret data and speak to results, trends, projected performance, and risks at an executive level.
• Operationalize and program manage key commercial initiatives which are key to Netwrix revenue retention and growth objectives. Report on progress and results of programs to an executive audience.
• Partner with Analytics teams to modernize and optimize CX reporting to leverage transparent platforms accessible real-time to cross-functional stakeholders.
• Drive programs in partnership with Data Science to advance customer success practices through the use of AI and machine learning.

Qualifications

• Bachelor’s degree or higher
• Deep experience (8+ years) in Finance, Operations, or related function within an enterprise software company/SaaS industry/comparable large technology company
• 8+ years SalesForce or comparable CRM experience, including the opportunity-to-close processes
• 8+ years working with customer success and renewals teams and a thorough working knowledge of renewal metrics with an ability to present results at an executive-level
• Expertise in Excel with the ability to work with large data sets for analysis and business steering.

Our Values

At Netwrix, our values guide every action:

• Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
• Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
• Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
• Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.

Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.

Why You’ll Love Working at Netwrix

• Continuous Learning and Development Opportunities
• Team-Oriented, Collaborative, and Innovative Work Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.