Senior Research Operations Manager

CoinsPaid; Union (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the crypto payment solutions sector is seeking a Senior Research Operations Manager. This role focuses on participant recruitment, managing research operations, and supporting a collaborative team. Ideal candidates will have a strong background in B2B recruitment and a knack for finding hard-to-reach participants. Join a dynamic, remote-first company that values innovation and teamwork.

Qualifications

• 3+ years of experience in participant recruitment or similar.
• Experience recruiting hard-to-reach audiences, especially B2B decision-makers.

Responsibilities

• Recruiting and managing participants for various research projects.
• Maintaining digital research tools and providing administrative support.

Skills

Participant Recruitment

B2B Sales

Community Building

Creative Problem-Solving

Organizational Skills

Tools

Calendly

UserInterviews

Monday.com

Job description

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CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

About the Role

We’re looking for a Senior Research Operations Manager who thrives on chasing down the impossible-to-find, connecting with people, and making research operations hum behind the scenes.

This is not your typical ops job - it’s an experimental, hands-on role at the heart of how we do impactful research. Around 75% of your time will be spent recruiting high-caliber participants, often B2B professionals and decision-makers who don’t just hang out on panels. You’ll get creative, stretch into non-traditional channels, and build processes that scale and flex with our team’s needs.

The rest of your time will go into maintaining our tools and digital workspaces, and providing light-touch admin support - keeping things smooth, organized, and friction-free.

If you come from research ops, B2B sales, casting, production, or community building, and you get a rush from finding just the right person, we want to talk to you.

You love the challenge of finding the unfindable - and feel genuinely excited when you land that perfect recruit.

You’re equal parts scrappy and organized - able to improvise when needed, but keep the back-end clean and scalable.

You enjoy working in the background to help a team shine.

You have a natural curiosity about people and processes, and you’re always asking: How can I make this smoother?

Responsibilities:

Participant Recruitment & Management (75% of your time)

• Your primary focus will be sourcing, recruiting, and managing participants across a variety of research projects. You will work closely with researchers and stakeholders to ensure recruitment efforts align with study goals and timelines. This includes:
• Actively collaborating with the research team to define participant profiles, screening criteria, and recruitment strategies at the start of each study.
• Identifying and reaching out to potential participants across diverse user groups.
• Screening candidates to ensure they meet study criteria and quality standards.
• Coordinating and scheduling sessions across multiple time zones, managing communication and logistics end-to-end.
• Handling participant incentives, consent forms, and follow-up communication with care and professionalism.
• Maintaining and optimizing participant databases, recruitment pipelines, and tracking tools to support ongoing research needs.
• Many of our research studies involve B2B participants - decision-makers, professionals, and niche roles that can be hard to reach. This type of recruiting demands creativity, determination, and the ability to think outside traditional channels. You’ll often need to try unconventional approaches, chase down leads, and keep pushing when others might give up. If you get a little endorphin rush when a hard-to-find participant confirms, you’ll thrive here.
• You’ll ensure that our digital research environments are efficient, organized, and researcher-friendly. This includes:
• Maintain and optimize digital research tools (e.g., scheduling platforms, CRM systems, panel tools).
• Own and organize our internal research knowledge systems - ensuring that research documents, templates, playbooks, and findings are easy to access, up to date, and well-structured.
• Keep shared research resources tidy, version-controlled, and researcher-friendly.
• Act as a go-to support person when the team needs help accessing or navigating internal tooling.
• You’ll assist with light-touch administrative tasks related to contractor onboarding and financial processes. This includes:
• Supporting documentation and coordination for external contractors.
• Helping track invoices and participant payments.
• Collaborating with finance or legal teams when needed.
• 3+ years of experience in participant recruitment, talent outreach, lead generation, or similar
• A knack for finding hard-to-reach people -especially in B2B, professional, or niche communities
• Comfortable with cold outreach, following leads, and getting creative with how you connect with the right individuals
• Organized and confident managing multiple timelines, tools, and conversations at once
• Friendly, professional communicator - someone who brings empathy and clarity to every interaction
• Experience working in collaborative teams and supporting others operationally
• Creative problem-solver—you’re excited to try unconventional strategies to find the right people
• Resilient and self-driven—you don’t stop when the inbox is cold or the lead is elusive
• Detail-oriented in execution, but comfortable with ambiguity and experimentation
• Friendly, fast communicator—great at building trust with participants, teammates, and stakeholders
• Team-oriented, with a “how can I help?” attitude toward making research run smoothly

1. Participant Recruitment & Management

• Proven experience recruiting hard-to-reach audiences - especially B2B decision-makers, niche professionals, or expert users
• This experience may come from research recruitment, B2B sales prospecting, casting/talent production, or community building
• Strong hunter mindset: creative, persistent, and strategic in how you find and engage the right people
• You enjoy digging, experimenting with channels, writing compelling outreach, and building rapport quickly
• Skilled in qualifying leads/participants through structured criteria or discovery calls
• Comfortable scheduling across time zones, managing communications and follow-ups in a polished, human way
• Experience managing participant or lead databases, pipelines, and tracking tools
• Familiarity with incentivization and consent processes (or equivalent in sales, events, or casting contexts)
• Experience maintaining tools such as Calendly, UserInterviews, RespondentIO, Monday.com, or other participant CRM systems
• High level of digital organization - capable of keeping systems, templates, and shared folders tidy and version-controlled
• Comfortable supporting researchers with tooling questions, access issues, and workflow improvements
• Familiarity with organizing internal knowledge systems like Confluence, Notion, or Google Drive
• Experience coordinating with contractors or vendors (e.g., collecting documentation, onboarding materials, NDAs)
• Basic familiarity with invoice tracking, participant payments, and coordination with finance or legal teams
• Comfort navigating compliance processes lightly and professionally (e.g., ensuring proper documentation and approvals)

Nice to have:

• Experience in remote-first teams or fast-paced environments with evolving priorities

Why should you choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:

- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;

- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;

- World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;

- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;

- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;

- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;

- Europe Fintech Awards - Crypto Award;

- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;

- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;

- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;

- Business Awards UK - Best Cryptocurrency Tech;

- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;

- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.

Solid facts about CoinsPaid:

- Private and profitable company, registered and licensed in Estonia;

- Secure business, with regular financial and regulatory audits;

- Over 10 years of experience in the blockchain development;

- Over €700M processed in crypto monthly;

- Over 1M transactions processed monthly;

- Over 800 merchants accounts serviced;

- Over 270 team members across 30+ countries.

By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.

Sounds good? Well then, we can’t wait to see your resume!

To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research

• Industries

  Financial Services and Technology, Information and Media

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