Operations Manager

EōS Fitness; Palm Desert (CA); On-site; USD 68,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead their Service team in a vibrant fitness environment. This role involves overseeing daily operations, ensuring exceptional customer service, and creating a welcoming atmosphere for members and guests. You will be responsible for training staff, managing front desk operations, and maintaining club cleanliness and safety. If you're passionate about fitness and enjoy leading a team, this position offers an exciting opportunity to make a positive impact in the wellness industry.

Qualifications

• Strong customer service skills and experience in management required.
• Ability to lead and train a team effectively.

Responsibilities

• Oversee the Service team and manage day-to-day operations.
• Ensure a welcoming atmosphere for members and guests.

Skills

Customer Service

Management

Training

Education

CPR certification

Job description

This range is provided by EōS Fitness. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$68,640.00/yr - $70,000.00/yr

Our Operations Manager is responsible for overseeing the Service team as well as day-to-day tasks including but not limited to greeting and directing members, guests and staff as they enter the gym. They will also provide assistance to members' requests and inquiries and perform various administrative duties as required. Actual duties may vary at the discretion of gym management.

Department: Operations

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities:

• Customer Service
• Payment on Account
• Club cleanliness
• Building and equipment maintenance and safety

Accountabilities:

• Greeting/Farewell to all that walk in/out of the front door
• Phone Power Protocol
• Front Desk training, coaching, success, and problem resolution of front desk staff
• Scheduling of Front desk
• Cash Protocol
• Check-Ins, including guest and employee

Other Requirements:

• Must successfully pass a background check
• CPR certification required within 30 days of hire

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Management, and Training

Industries

Wellness and Fitness Services

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