Operations Manager

Medyaf Co.; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Comprehensive Benefits

Work-Life Balance

Professional Growth

Collaborative Environment

Job summary

Medyaf is seeking an experienced Operations Manager to oversee the day-to-day operations of our short-term rental properties. You will manage logistics, maintenance, vendor relationships, and overall property performance to ensure smooth and profitable operations.

The ideal candidate is highly organized, proactive, and thrives in a fast-paced environment, collaborating with customer success, property maintenance, and marketing to uphold Medyaf's standards of excellence.

Qualifications

• Minimum 5 years of experience in operations management, preferably in property management, hospitality, or real estate.
• Proven ability to lead and mentor a team to achieve goals and improve performance.
• Strong analytical skills to troubleshoot challenges and implement effective solutions.
• Experience managing vendor relationships and negotiating service contracts.
• Solid budgeting experience and ability to track financial performance.
• Familiarity with local regulations governing short-term rentals and property management.
• Proficiency with property management software, Microsoft Office, and project management tools.

Responsibilities

• Oversee daily operations of all managed properties to keep them guest-ready and well-maintained.
• Build and maintain relationships with local service providers for timely, high-quality services.
• Identify and implement process improvements to reduce costs and increase profitability.
• Supervise and lead the operations team, providing direction and feedback.
• Manage operating budgets for each property to meet revenue targets.
• Ensure compliance with local laws, safety regulations, and short-term rental guidelines.
• Handle emergencies and guest complaints to minimize disruption.
• Monitor KPIs related to occupancy, guest satisfaction, and overall property performance.

Skills

Operations management

Leadership

Problem solving

Vendor relations

Budgeting

Compliance knowledge

Tech-savvy

Job description

Our Company

Medyaf is reshaping the property management landscape, offering end-to-end rental management solutions that allow property owners to maximize their income and provide unforgettable guest experiences. Headquartered in the U.S., we serve clients across North America and the Middle East, providing world-class property marketing, maintenance, and customer support services.

At Medyaf, we combine technology-driven solutions with human expertise to make property ownership stress-free and profitable. From handling guest bookings to maintaining properties, our team of dedicated professionals ensures seamless operations that lead to high client satisfaction. Our commitment to innovation, excellence, and personalized service makes Medyaf a trusted partner for property owners looking to thrive in the short-term rental market.

As we continue to grow, we invite passionate and skilled individuals to join our team. Medyaf fosters a supportive, inclusive, and collaborative environment that empowers employees to grow, innovate, and deliver exceptional results.

Job Overview

As the Operations Manager at Medyaf, you will play a critical role in overseeing the day-to-day operations of our short-term rental properties. You will manage the logistics, property maintenance, vendor relationships, and overall property performance to ensure that each rental operates smoothly and profitably. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment.

You will be responsible for streamlining operations, ensuring high levels of customer satisfaction, and improving the efficiency of all aspects of property management. By working closely with different departments—such as customer success, property maintenance, and marketing—you will ensure that Medyaf's operations run seamlessly and meet our quality standards.

Key Responsibilities

• Property Operations Management: Oversee the daily operations of all managed properties, ensuring they are well-maintained, fully functional, and guest-ready at all times.
• Vendor & Contractor Management: Build and maintain relationships with local service providers, including cleaning companies, maintenance contractors, and landscapers, to ensure timely and high-quality service delivery.
• Operational Efficiency: Identify and implement process improvements to streamline workflows, reduce operational costs, and increase profitability.
• Team Leadership: Supervise and lead the operations team, providing direction, support, and feedback to ensure optimal performance.
• Budget Management: Manage the operating budget for each property, ensuring expenses are controlled and revenue targets are met.
• Compliance & Safety: Ensure that all properties comply with local laws, safety regulations, and short-term rental guidelines to maintain a safe and legal operation.
• Crisis Management: Handle any emergency situations, such as urgent repairs or guest complaints, to ensure smooth resolution and minimal disruption to operations.
• Reporting & Analytics: Monitor key performance indicators (KPIs) related to property operations, preparing reports to track occupancy rates, guest satisfaction, and overall property performance.

Qualifications

• Experience: Minimum of 5 years of experience in operations management, preferably within the property management, hospitality, or real estate sectors.
• Leadership Skills: Proven ability to manage, mentor, and lead a team to achieve operational goals and improve performance.
• Problem Solving: Strong analytical skills with the ability to troubleshoot operational challenges and implement effective solutions.
• Vendor Relations: Experience managing vendor relationships and negotiating contracts for services like cleaning, repairs, and maintenance.
• Budgeting: Solid experience managing budgets and tracking financial performance.
• Compliance Knowledge: Familiarity with local regulations regarding short-term rentals and property management.
• Tech-Savvy: Proficiency in property management software, Microsoft Office Suite, and project management tools.

What We Offer

• Competitive Salary: Commensurate with experience and qualifications.
• Performance Bonuses: Incentives based on meeting key performance and operational targets.
• Comprehensive Benefits: Health, dental, vision, and 401(k) plan with company match.
• Work-Life Balance: Generous paid time off, including vacation days and holidays.
• Professional Growth: Opportunities for career advancement within Medyaf’s expanding operations team.
• Collaborative Environment: Be part of a forward-thinking, supportive team that values innovation, operational excellence, and work-life balance.