IT Support Specialist

Medyaf Co.; United States; Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) matching

Paid Time Off

Professional development

Collaborative environment

Job summary

Medyaf is hiring an IT Support Specialist to ensure smooth IT operations across our U.S. and Middle East offices. You will manage hardware, software, and network issues while delivering timely tech support to staff.

Responsibilities include system maintenance, software installation, network management, user training, and security management to protect data and systems. A fast-paced team environment awaits.

Qualifications

• 2–4 years of IT support, system administration, or related experience.
• Proficiency with Windows, macOS and Linux operating systems.
• Experience with cloud services (AWS, Azure) and VPN setups.
• Strong troubleshooting and quick issue resolution abilities.
• Excellent written and verbal communication to assist non-technical staff.
• Familiarity with cybersecurity concepts and secure networks.
• Organizational skills to manage multiple priorities in a fast-paced environment.
• Certs such as CompTIA A+, Network+ are a plus.

Responsibilities

• Technical Support: day-to-day IT support for hardware, software and network issues.
• System Maintenance: monitor and maintain computer systems, servers, and security.
• Software Installation & Configuration: install/configure OSes and productivity tools.
• Network Management: ensure integrity and availability of internal networks.
• User Training: assist staff and create training resources.
• Security Management: manage cybersecurity protocols and antivirus systems.
• Vendor Coordination: liaise with third-party vendors for IT infra issues.
• Asset Management: track inventory of hardware/software assets.

Skills

Windows

macOS

Linux

AWS/Azure

VPN

Network tools

Troubleshooting

Communication

Education

CompTIA A+

Network+

MCITP

Job description

Our Company

Medyaf is reshaping the property management landscape, offering end-to-end rental management solutions that allow property owners to maximize their income and provide unforgettable guest experiences. Headquartered in the U.S., we serve clients across North America and the Middle East, providing world-class property marketing, maintenance, and customer support services.

At Medyaf, we combine technology-driven solutions with human expertise to make property ownership stress-free and profitable. From handling guest bookings to maintaining properties, our team of dedicated professionals ensures seamless operations that lead to high client satisfaction. Our commitment to innovation, excellence, and personalized service makes Medyaf a trusted partner for property owners looking to thrive in the short-term rental market.

As we continue to grow, we invite passionate and skilled individuals to join our team. Medyaf fosters a supportive, inclusive, and collaborative environment that empowers employees to grow, innovate, and deliver exceptional results.

Job Overview

As an IT Support Specialist at Medyaf, you will be responsible for ensuring that all IT systems and services run smoothly across the organization. You will manage hardware, software, and network troubleshooting, while providing timely technical support to employees. This position is crucial for maintaining the company’s technological infrastructure and ensuring seamless operations, particularly across our offices in the U.S. and Middle East.

Key Responsibilities

• Technical Support: Provide day-to-day support for IT-related issues, including troubleshooting hardware, software, and network problems for Medyaf staff.
• System Maintenance: Monitor and maintain computer systems, servers, and other essential technology to ensure optimal performance and security.
• Software Installation & Configuration: Install and configure software systems, including operating systems, productivity tools, and specialized property management software.
• Network Management: Ensure the integrity and availability of Medyaf’s internal networks, troubleshoot connectivity issues, and manage network devices such as routers, switches, and firewalls.
• User Training: Assist staff with understanding new systems and technology, providing training and creating resources to help improve their IT knowledge and efficiency.
• Security Management: Manage and maintain cybersecurity protocols, including software updates, firewalls, and antivirus systems, to protect company data and systems.
• Vendor Coordination: Liaise with third-party vendors and service providers to manage IT infrastructure and resolve any external technical issues.
• Asset Management: Track and manage inventory of all hardware and software assets, ensuring that Medyaf is always equipped with the necessary tools.

Qualifications

• Experience: 2-4 years of experience in IT support, system administration, or a related field, ideally in a fast-paced corporate environment.
• Technical Skills: Proficiency with Windows, macOS, and Linux operating systems. Experience with cloud services (e.g., AWS, Azure), network management tools, and VPN setups.
• Problem-Solving: Strong troubleshooting skills and the ability to diagnose and resolve technical issues quickly.
• Communication: Excellent written and verbal communication skills to assist non-technical staff with understanding complex issues.
• Security Knowledge: Familiarity with cybersecurity protocols, data protection regulations, and experience in managing secure networks.
• Organizational Skills: Ability to manage multiple priorities and maintain attention to detail when working with complex systems.
• Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

What We Offer

• Competitive Compensation: Salary based on experience, with performance-based incentives.
• Comprehensive Benefits: Health, dental, and vision plans, with a 401(k) matching program.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and holidays.
• Professional Development: Access to learning resources and opportunities to grow within the organization.
• Collaborative Environment: Work with a team that values innovation, inclusivity, and professional growth.