Operations Manager

CoWorx Staffing Services; Moreno Valley (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

CoWorx Staffing Services in Moreno Valley, CA, seeks an results-driven Operations Manager to lead recruiting operations, develop high-performing teams, and build client partnerships that drive branch success.

In this role you will optimize workflows, coach Staffing Specialists, ensure ATS compliance, monitor performance metrics, and align workforce strategies with market needs to deliver speed, quality, and growth.

Qualifications

• 5+ years of experience in staffing, recruiting operations, or a related field.
• Proven B2B sales experience with a track record of building and growing client relationships.
• Strong leadership, relationship-building, and communication skills.
• Proficient with recruiting technologies and social media sourcing tools.
• Ability to prioritize, multitask, and manage competing demands in a fast-paced environment.

Responsibilities

• Lead branch recruiting operations, ensuring sourcing, screening, and placements meet client demand and business goals.
• Optimize recruiting workflows, tools, and processes to improve efficiency, fill rates, and consistency.
• Coach and develop Staffing Specialists and Talent Coordinators in recruiting, compliance, and ATS best practices.
• Ensure recruiting accuracy, compliance, documentation standards, and effective use of ATS systems.
• Partner with clients and internal teams to align workforce strategies with hiring needs and market conditions.
• Oversee recruiting marketing efforts, including job postings, social media outreach, and community engagement.
• Use data and reporting to improve fill rates, time-to-fill, retention, and overall service quality.
• Manage operational, safety, compliance, unemployment, and payroll-related processes and escalations.
• Serve as the primary operational contact for clients, conduct site visits, resolve issues, and identify growth opportunities.

Skills

Leadership

Recruiting operations

ATS proficiency

Client relationship mgmt

Data analysis

Tools

ATS platforms

CRM tools

Job description

Are you a results-driven leader who thrives in a fast-paced staffing environment? Join CoWorx Staffing Services as an Operations Manager, where you'll lead recruiting operations, develop high-performing teams, and build strong client partnerships that drive branch success. In this role, you'll ensure exceptional service, speed, and results by delivering top talent, optimizing operational performance, and supporting business growth. If you're passionate about leading people, solving challenges, and making a measurable impact.

Why CoWorx?

CoWorx Staffing is a women-owned business led by a visionary female CEO and thrive in a culture of work-life balance, diversity, and growth. With 50+ years of industry leadership, we connect top talent with amazing companies nationwide. Make a difference in your community with our Day of Giving initiatives. Access extensive training and development opportunities to enhance your skills and advance your career. Join our team, where your talents are valued, your voice is heard, and your success is our priority.

Operational Leadership & Accountability

• Lead branch recruiting operations, ensuring sourcing, screening, and placements meet client demand and business goals.
• Optimize recruiting workflows, tools, and processes to improve efficiency, fill rates, and consistency.
• Monitor candidate pipelines and workforce trends, prioritizing high-volume and critical openings.
• Coach and develop Staffing Specialists and Talent Coordinators in recruiting, compliance, and ATS best practices.
• Ensure recruiting accuracy, compliance, documentation standards, and effective use of ATS systems.
• Partner with clients and internal teams to align workforce strategies with hiring needs and market conditions.
• Oversee recruitment marketing efforts, including job postings, social media outreach, and community engagement.
• Use data and reporting to improve fill rates, time-to-fill, retention, and overall service quality.
• Manage operational, safety, compliance, unemployment, and payroll-related processes and escalations.
• Serve as the primary operational contact for clients, conduct site visits, resolve issues, and identify growth opportunities.

Talent Leadership & Workforce Strategy

• Oversee end-to-end recruitment execution, including sourcing, screening, placement, and retention.
• Lead open-order strategy meetings to ensure timely follow-up and progress on all requisitions.
• Drive sourcing and workforce planning strategies to support changing client demands.
• Monitor key metrics including fill rate, time-to-fill, retention, and gross margin; implement improvements as needed.
• Support field talent performance management and escalates issues appropriately.
• Coach, mentor, and develop team members through training, feedback, and regular one-on-one meetings.
• Partner with branch leadership to implement recruiting, marketing, and talent attraction strategies.

Client Partnership & Business Growth

• Build strong client relationships by understanding operations, workforce needs, and business goals.
• Ensure accurate order management, ATS compliance, and documentation standards.
• Partner with Sales and Market Leadership to prioritize openings and support business growth.
• Drive headcount expansion through exceptional service, proactive communication, and consistent execution.
• Serve as a key client contact, managing workforce needs and ensuring timely updates and follow-through.
• Champion CoWorx's Three S's: Service, Sales, and Speed.
• Conduct client and prospect site visits to assess operations, safety, and service effectiveness.
• Analyze workforce and recruiting data to identify trends, improve performance, and anticipate client needs.
• Collaborate with corporate partners to maintain compliance, operational excellence, and brand standards.
• Support unemployment and Workers’ Compensation processes while ensuring risk mitigation and compliance.

Qualifications

• 5+ years of experience in staffing, recruiting, operations, sales, or a related field.
• Proven B2B sales experience with a track record of building and growing client relationships.
• Strong leadership, relationship-building, and communication skills.
• Highly responsive, engaged, and customer-service focused.
• Collaborative team player with a willingness to support colleagues and contribute to shared goals.
• Resourceful self-starter with the ability to prioritize, multitask, and work independently in a fast-paced environment.
• Proficient with recruiting technologies, ATS platforms, and social media sourcing tools.
• Strong organizational, planning, time management, and analytical skills.
• Ability to adapt quickly to changing priorities while maintaining attention to detail and quality.
• Results-driven mindset with a focus on operational excellence, client satisfaction, and business growth.

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. At CoWorx, we are committed to our employees and will support you on the road to professional success.