Hotel Operations Manager

Image Hotel Management Inc.; Antioch (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Image Hotel Management Inc. seeks an experienced Hotel Operations Manager to lead day-to-day hotel activities and cover shifts as needed.

The role is hands-on, requiring a dynamic leader capable of directing front desk, housekeeping, and maintenance to ensure superb guest experiences. The ideal candidate will have proven hotel operations leadership, strong analytics, and excellent communication skills, with a track record of optimizing efficiency and revenue while maintaining high service

Qualifications

• Proven experience in hotel operations management.
• Strong leadership and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads to optimize workflows.
• Monitor guest satisfaction and implement improvements.
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue.
• Train and lead a diverse team to deliver exceptional service.
• Ensure compliance with health and safety regulations.

Skills

Hotel operations

Leadership

Analytical skills

Communication

Software proficiency

Job description

Operations Manager (Will be required to cover shifts) This is a working manager position. We’re looking for a hands‑on experienced and dynamic Hotel Operations Manager to lead and oversee the day‑to‑day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service. The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk and housekeeping to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Handle guest concerns and complaints with professionalism and a commitment to resolution
• Stay informed about industry trends and best practices to drive continuous improvement
• Cover front desk shifts regularly
• Directly manage the housekeeping department and front office
• Effectively and professionally communicates with departments and GM
• Oversee maintenance department to ensure PM’s are completed correctly, assist to review work orders and determine outside needs
• Conduct periodic walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight need for improvement areas
• Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff and assets
• Improve profitability by increasing revenues, customer satisfaction and staff productivity.
• Control budgets by planning and monitoring expenditures, prices, cash flow, and sales volumes; develop control procedures; monitor results.
• Make decisions about the most appropriate methods and procedures for maintaining financial records based on internal controls, professional standards, and applicable regulations.
• Planning the marketing, promotional activities and operational activities of the restaurant.
• Oversee housekeeping operations in accordance with established guest service, quality and sustainability standards.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
• Be aware of and communication guest service scores to drive improvement and higher guest satisfaction.
• Perform other duties as requested by management.

Requirements and Skills

• Proven experience in hotel operations management, with a track record of successful leadership
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to drive revenue growth and optimize operational efficiency
• Leadership and team management skills, fostering a positive and collaborative work environment
• Knowledge of health and safety regulations and best practices
• Flexibility to work irregular hours, weekends, and holidays as needed
• Commitment to delivering exceptional guest experiences and maintaining high standards of service
• Will be required to work nights, weekends and holidays
• Will be required to work in a fast-paced environment
• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off

Skills & Qualifications

• Organized with a sense of urgency
• Competitive, self-motivated and a self-starter.
• Leadership skills including problem solving and ability to multi-task
• Attention to detail, good follow through, and communication skills
• Previous hotel experience preferred