Operations Manager

Rita's Italian Ice; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Paid time off

Employee discounts

Job summary

Rita's Italian Ice is seeking an Operations Manager to oversee daily operations across three stores, ensuring consistent service and efficient, profitable performance.

You will recruit and coach store managers, manage inventory and budgets, and drive local promotions to boost sales while maintaining health & safety standards. This role requires flexible hours and strong leadership.

Qualifications

• Proven experience in retail management or operations management, preferably in the food and beverage industry.
• Strong leadership skills with the ability to develop and motivate a team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Familiarity with inventory management and financial reporting tools.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Oversee daily operations of three Rita's Italian Ice stores, ensuring smooth, efficient, and profitable performance.
• Lead staff development, recruit, hire, and train store managers and staff, and conduct performance evaluations.
• Ensure health, safety, and company policy compliance; manage inventory and equipment maintenance; analyze performance data to drive improvements.
• Enhance customer experience and address inquiries and complaints; implement local promotions to boost sales; monitor budgets and financial reporting to protect cash flow.

Skills

Staff management

Leadership

Communication

Analytical thinking

Problem solving

Flexible schedule

Inventory management

Financial reporting

Budgeting

Sales optimization

Education

High School Diploma or equivalent

Tools

Inventory management tools

Financial reporting tools

Job description

Job Description

About Us:
Rita's Italian Ice is committed to serving our community with refreshing, delicious treats. As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency.

Job Summary:
The Operations Manager will oversee the daily operations of three Rita's Italian Ice stores, ensuring that all aspects of the business run smoothly, efficiently, and profitably. This role involves managing staff, ensuring compliance with company standards, and fostering a positive environment for both employees and customers.

Key Responsibilities:

• Leadership & Staff Management:
  • Recruit, hire, train, and supervise store managers and staff.
  • Develop a positive culture and motivate employees to reach their highest potential.
  • Conduct performance evaluations and provide coaching to ensure optimal staff performance.
• Operations Oversight:
  • Ensure compliance with health and safety regulations and company policies.
  • Manage inventory, order supplies, and oversee maintenance of shop equipment.
  • Analyze store performance data and implement business strategies to improve efficiency and profitability.
• Customer Experience:
  • Ensure exceptional customer service across all locations.
  • Address customer inquiries and complaints in a professional manner.
  • Implement marketing initiatives and local promotions to boost sales.
• Financial Management:
  • Monitor and manage budgets, financial reports, and forecasts.
  • Analyze sales trends and operational performance to drive sales initiatives.
  • Ensure accurate financial reporting and manage cash flow effectively.

Qualifications:

• Proven experience in retail management or operations management, preferably in the food and beverage industry.
• Strong leadership skills with the ability to develop and motivate a team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Familiarity with inventory management and financial reporting tools.

• Must have a valid driver's license and clean driving record
• Must be able to be on your feet for 8 hour shifts, lift 50lbs, stoop/kneel and climb ladder

Education:
Minimum High School Diploma, Management, Hospitality, or a related field is preferred.

Benefits:

• Competitive salary
• Performance bonuses
• Paid time off
• Employee discounts

Company Description

Ice, Custard, Happiness